Welfare Services Outreach & Admin Officer (Hybrid)

South Staffordshire Council; England; Hybrid; GBP 26,000 - 27,000; Full time

Benefits offered by this job

Flexible working hours

Free car parking

Discounted leisure membership

Job summary

South Staffordshire Council is seeking a Business Support and Outreach Officer – Welfare Services on a fixed-term basis. The role involves assisting residents with discretionary payments and practical advice, helping to process applications and supporting clients by phone or in person.

You will need strong customer service skills, clear communication, and the ability to manage multiple tasks with empathy and professionalism, in a hybrid working setup at The Community Hub in Codsall.

Qualifications

• Experience of responding directly to customer enquiries and providing advice and support with patience and empathy.
• Clear, sensitive and professional communication.
• Strong administrative, organisational and time-management skills.
• Ability to manage competing priorities and maintain accurate records.
• Willingness to learn and adapt in a changing service environment.
• Works collaboratively within a small team.
• Committed to achieving the best possible outcomes for residents.

Responsibilities

• Support residents to access discretionary payments, practical advice and services.
• Help manage applications so they are complete and ready for assessment.
• Provide support by telephone or face-to-face when residents cannot apply online.

Skills

Customer service

Communication

Administrative skills

Time management

Empathy

Teamwork

Job description

South Staffordshire Council is seeking a Business Support and Outreach Officer – Welfare Services on a fixed-term basis. The role involves assisting residents with discretionary payments and practical advice, helping to process applications and supporting clients by phone or in person.

You will need strong customer service skills, clear communication, and the ability to manage multiple tasks with empathy and professionalism, in a hybrid working setup at The Community Hub in Codsall.