Licensing & Customer Service Specialist

Cyngor Caerdydd/Cardiff Council; Cardiff; Hybrid; GBP 21,000 - 25,000; Full time

Job summary

Rent Smart Wales is seeking Customer Service Officers to join our inbound contact centre at County Hall, Cardiff. You will help service users by telephone and email, aiming to resolve enquiries at the initial point of contact where possible.

Successful candidates will have significant experience in an inbound call centre, be proficient with web-based customer management systems, and possess strong communication and teamwork skills.

Qualifications

• Significant experience in an inbound call/contact centre delivering information and advice.
• Web-based customer management systems proficiency.
• Excellent communication and analytical skills; a strong team player.

Responsibilities

• Assist customers via telephone and email in a contact centre environment.
• Resolve enquiries at first point of contact where possible.
• Provide accurate information and guidance to service users.

Skills

Inbound calls

Customer service

MS Windows

Keyboard skills

CRM systems

Tools

CRM systems

Job description

Rent Smart Wales is seeking Customer Service Officers to join our inbound contact centre at County Hall, Cardiff. You will help service users by telephone and email, aiming to resolve enquiries at the initial point of contact where possible.

Successful candidates will have significant experience in an inbound call centre, be proficient with web-based customer management systems, and possess strong communication and teamwork skills.