Library Team Assistant

Hampshire County Council; Romsey; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Health Assured Employee Assistance

Generous annual leave

Local Government Pension Scheme

Job summary

Hampshire County Council invites applications for a Library Team Assistant on an annualised hours contract. The role is based in Romsey, Totton, and Hythe, delivering high-quality customer service, leading Story Time sessions, and supporting digital access across library services.

You will move furniture, assist with stock, and engage with the community while promoting reading initiatives. The post involves travel between locations, a Disability Confident employer approach, and a supportive team

Qualifications

• Experience in a busy, customer-facing role with a friendly, inclusive approach to working with the public.
• Excellent communication and interpersonal skills with the ability to adapt to different people and situations.
• Strong digital skills with confidence using Microsoft Office, Google Workspace, and learning new systems.
• Physically capable of carrying out manual tasks such as moving stock and setting up spaces.

Responsibilities

• Create a welcoming, inclusive space and support customers of all ages to engage with the full range of library services.
• Lead Rhyme Time and Story Time sessions and promote reading initiatives like the Summer Reading Challenge.
• Carry out manual tasks such as moving furniture, lifting boxes, and setting up spaces for activities.
• Help customers build digital confidence across devices and assist with admin tasks including payments, calls, and stock management.
• Promote library services through social media and collaborate with external partners to engage the wider community.

Skills

Customer service

Communication skills

Digital literacy

Social media basics

Teamwork

Flexibility

Physical stamina

Tools

Microsoft Office

Google Workspace

Job description

Make a real difference in your local community as a Library Team Assistant (Annualised Hours Contract). This vibrant, people-focused role places you at the heart of a dynamic library environment where no two days are the same. You'll deliver excellent customer service, lead engaging activities, support digital access, and help visitors of all ages feel welcome and empowered. If you thrive in a fast-paced setting and enjoy variety, teamwork, and helping others, this is the role for you. "I truly look forward to coming to work each day. I continue to learn new skills and see the positive impact our service has within the community - it's incredibly fulfilling." - Library Team Assistant What you'll do:

• Create a welcoming, inclusive space and support customers of all ages to engage with the full range of library services.
• Lead Rhyme Time and Story Time sessions and promote reading initiatives like the Summer Reading Challenge.
• Carry out manual tasks such as moving furniture, lifting boxes, and setting up spaces for activities.
• Help customers build digital confidence across a range of devices and support with admin tasks including payments, calls, and stock management.
• Promote library services through social media and work with external partners to engage the wider community.

Other job titles you may be searching for: Library Assistant, Community Library Support, Customer Service Assistant, Library and Information Assistant, Community Engagement Assistant, Visitor Services Assistant, Community Hub Assistant, Learning Support Assistant, Outreach and Events Assistant, Administrative Assistant, Customer Support Assistant.

Travel Requirements

You may be required to visit other locations within Hampshire, and therefore need to have the ability to travel, as necessary.

We are a Disability Confident Employer - committed to ensuring that our recruitment and selection process is inclusive and accessible.

• Experience in a busy, customer-facing role, with a friendly and inclusive approach to working with the public.
• Excellent communication and interpersonal skills, with the ability to adapt to different people and situations.
• Strong digital skills, with confidence using Microsoft Office, Google Workspace, and learning new systems.
• Comfortable using social media to engage with the community and raise awareness of services, or open to learning with support and training provided.
• Physically able to carry out manual tasks such as moving stock and setting up spaces.

This role is offered on an annualised hours contract, meaning your total hours are spread across the year rather than worked to a fixed weekly pattern. You'll provide cover for annual leave and sickness across our libraries in Romsey, Totton and Hythe with more hours available during busy periods like school holidays, Christmas, and Saturdays. You'll need to be able to travel regularly to all listed locations.

Your shift rota is provided four weeks in advance, giving you time to plan around work and life commitments, although short-notice cover may occasionally be required. While your hours may vary month to month, your pay remains consistent - split evenly across the year. We're looking for someone with good availability throughout the week who enjoys flexible working and being part of a team that keeps our libraries running smoothly.

Why join us?

• Be part of a supportive, caring team that takes pride in making a positive impact.
• Enjoy a varied, feel-good role that helps people and strengthens community connections.
• Benefit from a comprehensive induction and training plan, as well as ongoing opportunities for career development.
• Enjoy a good work-life balance with no Sunday or Bank Holiday working.
• Access to Health Assured's comprehensive Employee Assistance Programme to support your physical and mental wellbeing, including 24/7 telephone support, a suite of online resources, and legal and financial advice.
• Competitive benefits package, including generous annual leave entitlement, occupational sick pay, and access to the Local Government Pension Scheme. Find more information here.

Want to see what it's like? If you'd like to experience the environment first‑hand, we warmly encourage you to pop into your local library - you'll quickly see how dynamic, welcoming, and community-driven our spaces really are! Applicants can expect to hear from us within two weeks of the advertised closing date.