Library Team Assistant HCC625116

Hampshire County Council; Romsey; Sur place; GBP 26 000 - 27 000; Temps partiel

Avantages offerts par ce poste

Health Assured Employee Assistance

Generous annual leave entitlement

Local Government Pension Scheme

Résumé du poste

Hampshire County Council is seeking a Library Team Assistant on an annualised hours contract. The role is based across Romsey, Totton and Hythe libraries, delivering welcoming customer service, leading Story Time sessions, supporting digital access, and helping diverse visitors engage with all library services.

You will carry out manual tasks, assist with admin duties, and promote services via social media while working with partners to strengthen community links.

Qualifications

• Experience in busy, customer-facing roles.
• Excellent communication and interpersonal skills.
• Strong digital skills with Microsoft Office and Google Workspace.
• Comfortable using social media to engage with the community.
• Physically able to carry out manual tasks.

Responsabilités

• Create a welcoming, inclusive space and support customers of all ages to engage with the full range of library services.
• Lead Rhyme Time and Story Time sessions and promote reading initiatives like the Summer Reading Challenge.
• Carry out manual tasks such as moving furniture, lifting boxes, and setting up spaces for activities.
• Help customers build digital confidence across a range of devices and support with admin tasks including payments, calls, and stock management.
• Promote library services through social media and work with external partners to engage the wider community.

Connaissances

Customer service experience

Communication skills

Digital proficiency

Social media engagement

Physical fitness

Description du poste

Make a real difference in your local community as a Library Team Assistant (Annualised Hours Contract). This vibrant, people-focused role places you at the heart of a dynamic library environment where no two days are the same. You’ll deliver excellent customer service, lead engaging activities, support digital access, and help visitors of all ages feel welcome and empowered. If you thrive in a fast-paced setting and enjoy variety, teamwork, and helping others, this is the role for you.

“I truly look forward to coming to work each day. I continue to learn new skills and see the positive impact our service has within the community – it’s incredibly fulfilling.” – Library Team Assistant

What you’ll do

• Create a welcoming, inclusive space and support customers of all ages to engage with the full range of library services.
• Lead Rhyme Time and Story Time sessions and promote reading initiatives like the Summer Reading Challenge.
• Carry out manual tasks such as moving furniture, lifting boxes, and setting up spaces for activities.
• Help customers build digital confidence across a range of devices and support with admin tasks including payments, calls, and stock management.
• Promote library services through social media and work with external partners to engage the wider community.

What we’re looking for

• Experience in a busy, customer-facing role, with a friendly and inclusive approach to working with the public.
• Excellent communication and interpersonal skills, with the ability to adapt to different people and situations.
• Strong digital skills, with confidence using Microsoft Office, Google Workspace, and learning new systems.
• Comfortable using social media to engage with the community and raise awareness of services, or open to learning with support and training provided.
• Physically able to carry out manual tasks such as moving stock and setting up spaces.

To learn more about this role, please review our Candidate Pack available on our website. Please click on the Apply button for details.

This role is offered on an annualised hours contract, meaning your total hours are spread across the year rather than worked to a fixed weekly pattern. You’ll provide cover for annual leave and sickness across our libraries in Romsey, Totton and Hythe with more hours available during busy periods like school holidays, Christmas, and Saturdays. You’ll need to be able to travel regularly to all listed locations.

Your shift rota is provided four weeks in advance, giving you time to plan around work and life commitments, although short‑notice cover may occasionally be required. While your hours may vary month to month, your pay remains consistent – split evenly across the year. We’re looking for someone with good availability throughout the week who enjoys flexible working and being part of a team that keeps our libraries running smoothly.

• Be part of a supportive, caring team that takes pride in making a positive impact.
• Enjoy a varied, feel-good role that helps people and strengthens community connections.
• Benefit from a comprehensive induction and training plan, as well as ongoing opportunities for career development.
• Enjoy a good work-life balance with no Sunday or Bank Holiday working.
• Access to Health Assured's comprehensive Employee Assistance Programme to support your physical and mental wellbeing, including 24/7 telephone support, a suite of online resources, and legal and financial advice.
• Competitive benefits package, including generous annual leave entitlement, occupational sick pay, and access to the Local Government Pension Scheme. Find more information here.

Want to see what it’s like?

If you'd like to experience the environment first-hand, we warmly encourage you to pop into your local library – you’ll quickly see how dynamic, welcoming, and community-driven our spaces really are!

Applicants can expect to hear from us within two weeks of the advertised closing date.

Please note: We are unable to offer sponsorship for this role and therefore it is essential that you already have the right to work in the UK before applying.

We kindly request that candidates who have recently submitted an application only reapply if they have gained additional relevant experience or have new information to include in support of their application.

Other job titles you may be searching for: Library Assistant, Community Library Support, Customer Service Assistant, Library and Information Assistant, Community Engagement Assistant, Visitor Services Assistant, Community Hub Assistant, Learning Support Assistant, Outreach and Events Assistant, Administrative Assistant, Customer Support Assistant.

Proud member of the Disability Confident employer scheme

Library Team Assistant HCC625116

Company: Hampshire County Council Salary: £26,018 to £27,111 a year, pro rata Hours: Part-time Location: Romsey Working pattern: On-site Job type: Permanent Posting date: 22 Oct 2026 Closing date: 5 Nov 2026

Summary

Make a real difference in your local community as a Library Team Assistant (Annualised Hours Contract). This vibrant, people-focused role places you at the heart of a dynamic library environment where no two days are the same. You’ll deliver excellent customer service, lead engaging activities, support digital access, and help visitors of all ages feel welcome and empowered. If you thrive in a fast‑paced setting and enjoy variety, teamwork, and helping others, this is the role for you.

“I truly look forward to coming to work each day. I continue to learn new skills and see the positive impact our service has within the community – it’s incredibly fulfilling.” – Library Team Assistant

What you’ll do

• Create a welcoming, inclusive space and support customers of all ages to engage with the full range of library services.
• Lead Rhyme Time and Story Time sessions and promote reading initiatives like the Summer Reading Challenge.
• Carry out manual tasks such as moving furniture, lifting boxes, and setting up spaces for activities.
• Help customers build digital confidence across a range of devices and support with admin tasks including payments, calls, and stock management.
• Promote library services through social media and work with external partners to engage the wider community.

What we’re looking for

• Experience in a busy, customer-facing role, with a friendly and inclusive approach to working with the public.
• Excellent communication and interpersonal skills, with the ability to adapt to different people and situations.
• Strong digital skills, with confidence using Microsoft Office, Google Workspace, and learning new systems.
• Comfortable using social media to engage with the community and raise awareness of services, or open to learning with support and training provided.
• Physically able to carry out manual tasks such as moving stock and setting up spaces.

To learn more about this role, please review our Candidate Pack available on our website. Please click on the Apply button for details.

This role is offered on an annualised hours contract, meaning your total hours are spread across the year rather than worked to a fixed weekly pattern. You’ll provide cover for annual leave and sickness across our libraries in Romsey, Totton and Hythe with more hours available during busy periods like school holidays, Christmas, and Saturdays. You’ll need to be able to travel regularly to all listed locations.

Your shift rota is provided four weeks in advance, giving you time to plan around work and life commitments, although short-notice cover may occasionally be required. While your hours may vary month to month, your pay remains consistent – split evenly across the year. We’re looking for someone with good availability throughout the week who enjoys flexible working and being part of a team that keeps our libraries running smoothly.

• Be part of a supportive, caring team that takes pride in making a positive impact.
• Enjoy a varied, feel-good role that helps people and strengthens community connections.
• Benefit from a comprehensive induction and training plan, as well as ongoing opportunities for career development.
• Enjoy a good work-life balance with no Sunday or Bank Holiday working.
• Access to Health Assured's comprehensive Employee Assistance Programme to support your physical and mental wellbeing, including 24/7 telephone support, a suite of online resources, and legal and financial advice.
• Competitive benefits package, including generous annual leave entitlement, occupational sick pay, and access to the Local Government Pension Scheme. Find more information here.

Want to see what it’s like?

If you'd like to experience the environment first‑hand, we warmly encourage you to pop into your local library – you’ll quickly see how dynamic, welcoming, and community‑driven our spaces really are!

Applicants can expect to hear from us within two weeks of the advertised closing date.

Please note: We are unable to offer sponsorship for this role and therefore it is essential that you already have the right to work in the UK before applying.

We kindly request that candidates who have recently submitted an application only reapply if they have gained additional relevant experience or have new information to include in support of their application.

Other job titles you may be searching for: Library Assistant, Community Library Support, Customer Service Assistant, Library and Information Assistant, Community Engagement Assistant, Visitor Services Assistant, Community Hub Assistant, Learning Support Assistant, Outreach and Events Assistant, Administrative Assistant, Customer Support Assistant.

Proud member of the Disability Confident employer scheme

About Disability Confident Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.