Library Team Assistant

Hampshire County Council; Waterlooville; On-site; GBP 26,000 - 27,000; Full time

Benefits offered by this job

Health support

Pension scheme

Annual leave

Job summary

Library Team Assistant role at Waterlooville Library within Hampshire County Council. Deliver customer service, run activities, support digital access, and help visitors feel welcome and empowered in a busy, community-focused library.

Fixed two-week rota shifts with no Sunday or Bank Holiday work. Induction and ongoing training available, with opportunities for career development and a weekly shift at Havant Library to support wider community services.

Qualifications

• Experience in a busy, customer-facing role.
• Excellent communication and interpersonal skills.
• Strong digital skills with Microsoft Office and Google Workspace.
• Comfortable using social media to engage with the community.
• Physically able to carry out manual tasks such as moving stock and setting up spaces.

Responsibilities

• Create a welcoming, inclusive space and support customers of all ages to engage with the full range of library services.
• Lead Rhyme Time and Story Time sessions and promote reading initiatives like the Summer Reading Challenge.
• Carry out manual tasks such as moving furniture, lifting boxes, and setting up spaces for activities.
• Help customers build digital confidence across a range of devices and support with admin tasks including payments, calls, and stock management.
• Promote library services through social media and work with external partners to engage the wider community.

Skills

Customer-facing experience

Communication skills

Interpersonal skills

Digital skills

Microsoft Office

Google Workspace

Social media

Manual tasks

Job description

Salary Range: £26,018 - £27,111 pro-rata, per annum (actual salary £15,119 - £15,754 per annum)

Contract Type: Temporary (12 months)

Closing Date: 2 November 2026

Early applications are encouraged as we may close the advert ahead of the stated closing date.

The Role:

Make a real difference in your local community as a Library Team Assistant. This vibrant, people-focused role places you at the heart of a dynamic library environment where no two days are the same. You’ll deliver excellent customer service, lead engaging activities, support digital access, and help visitors of all ages feel welcome and empowered. If you thrive in a fast-paced setting and enjoy variety, teamwork, and helping others, this is the role for you.

“I truly look forward to coming to work each day. I continue to learn new skills and see the positive impact our service has within the community – it’s incredibly fulfilling.” – Library Team Assistant

What you’ll do:

• Create a welcoming, inclusive space and support customers of all ages to engage with the full range of library services.
• Lead Rhyme Time and Story Time sessions and promote reading initiatives like the Summer Reading Challenge.
• Carry out manual tasks such as moving furniture, lifting boxes, and setting up spaces for activities.
• Help customers build digital confidence across a range of devices and support with admin tasks including payments, calls, and stock management.
• Promote library services through social media and work with external partners to engage the wider community.

What we’re looking for:

• Experience in a busy, customer-facing role, with a friendly and inclusive approach to working with the public.
• Excellent communication and interpersonal skills, with the ability to adapt to different people and situations.
• Strong digital skills, with confidence using Microsoft Office, Google Workspace, and learning new systems.
• Comfortable using social media to engage with the community and raise awareness of services, or open to learning with support and training provided.
• Physically able to carry out manual tasks such as moving stock and setting up spaces.

Take a look at our for more information about Library Team Assistant role. The ‘About you’ section explains what specific knowledge, skills and experience we want you to tell us about. Make sure you explain how you meet these requirements in your application.

• Be part of a supportive, caring team that takes pride in making a positive impact.
• Enjoy a varied, feel-good role that helps people and strengthens community connections.
• Benefit from a comprehensive induction and training plan, as well as ongoing opportunities for career development.
• Enjoy a good work-life balance with fixed shifts on a two-week rota and no Sunday or Bank Holiday working.
• Access to Health Assured's comprehensive Employee Assistance Programme to support your physical and mental. wellbeing, including 24/7 telephone support, a suite of online resources, and legal and financial advice.
• Competitive benefits package, including generous annual leave entitlement, occupational sick pay, and access to the Local. Government Pension Scheme. Find more information .

Your working pattern
Your main working base will be Waterlooville Library, but you’ll work one shift per week at Havant Library.

Want to see what it’s like?
If you'd like to experience the environment first-hand, we warmly encourage you to pop into your local library – you’ll quickly see how dynamic, welcoming, and community-driven our spaces really are!

Applicants can expect to hear from us within two weeks of the advertised closing date.

Please note: We are unable to offer sponsorship for this role and therefore it is essential that you already have the right to work in the UK before applying.

We kindly request that candidates who have recently submitted an application only reapply if they have gained additional relevant experience or have new information to include in support of their application.

Other job titles you may be searching for: Library Assistant, Community Library Support, Customer Service Assistant, Library and Information Assistant, Community Engagement Assistant, Visitor Services Assistant, Community Hub

Travel Requirements:

You may be required to visit other locations within Hampshire and therefore need to have the ability to travel, as necessary.

Additional Information:

Library Team Assistant

Vetting Requirements:

The post is subject to a Criminal Records Check. As such, please note that under safer recruitment requirements for Children’s Services, references will be requested prior to interview.

Library Team Assistant Waterlooville, HAM, GB