Library Support Assistant — Welcome, Learn & Connect

Doe Park Water Activities Centre; Wyke; On-site; GBP 18,000 - 24,000; Full time

Job summary

Bradford Council's Wyke Library is recruiting two Customer Support Assistants to deliver high-quality, welcoming library services and help run daily operations. You will assist customers with borrowing, digital resources and activities for children and adults, contributing to community wellbeing.

We value friendly, proactive team players who can adapt to rota patterns, including evenings and weekends, and support digital inclusion and reading initiatives across the library.

Qualifications

• Friendly, approachable and passionate about delivering excellent customer service.
• Confident communicators who enjoy working with people from all backgrounds.
• Comfortable using technology and willing to learn new digital systems.
• Patient and supportive when helping others develop their digital skills.
• Positive team players who are organised, adaptable and reliable.
• The flexibility to work across library opening hours, including weekends and evenings.

Responsibilities

• Welcome customers and provide a friendly, inclusive and professional service.
• Help customers find books, information and library resources, and support them to borrow and return items, use the library catalogue, self-service machines, computers, online services and digital resources.
• Deliver and support activities for children, families and adults, including Storytime and Rhymetime.
• Promote reading, learning, digital inclusion and community wellbeing.
• Work alongside colleagues, volunteers and community partners to deliver engaging library services.
• Help keep the library safe, welcoming and well organised.
• Support the day-to-day running of the library, including stock management, library systems, administration, opening and closing the building, security and health and safety procedures.

Skills

Customer service

Communication

IT literacy

Digital skills

Teamwork

Patience

Tools

Library catalogue systems

Self-service machines

Job description

Bradford Council's Wyke Library is recruiting two Customer Support Assistants to deliver high-quality, welcoming library services and help run daily operations. You will assist customers with borrowing, digital resources and activities for children and adults, contributing to community wellbeing.

We value friendly, proactive team players who can adapt to rota patterns, including evenings and weekends, and support digital inclusion and reading initiatives across the library.