Senior Library Operations & Community Lead

Wokingham Borough Council; Woodley; On-site; GBP 30,000 - 32,000; Full time

Benefits offered by this job

Annual leave 27 days rising to 32

Local government pension scheme

Employee assistance programme

Discounts

On-site gym

Car & cycle to work

Job summary

Wokingham Borough Council is seeking a Senior Library Assistant to support and develop a popular library service. The role involves supervising day-to-day library operations, delivering excellent customer care, and working across sites within the borough as needed.

The successful candidate will manage staff, handle escalated queries, and contribute to service improvements, with hours focused around the Woodley Library opening times and occasional evenings/weekends.

Qualifications

• Excellent communication and customer service skills.
• Good IT skills including MS Word, Outlook, PowerPoint and Excel.
• Ability to work evenings/weekends and travel to other sites as required.

Responsibilities

• Keyholder for library sites, often the most senior on site.
• Make day-to-day operational decisions and resolve issues independently.
• Coordinate staff and volunteer deployment to cover service needs.
• Resolve complex system queries and escalate where appropriate.
• Build relationships with council departments and community groups.
• Supervise health and safety and safeguarding responsibilities.

Skills

Communication

Customer service

IT skills

Microsoft Office

Education

GCSEs or equivalent

Tools

Spydus library system

Job description

Wokingham Borough Council is seeking a Senior Library Assistant to support and develop a popular library service. The role involves supervising day-to-day library operations, delivering excellent customer care, and working across sites within the borough as needed.

The successful candidate will manage staff, handle escalated queries, and contribute to service improvements, with hours focused around the Woodley Library opening times and occasional evenings/weekends.