Library Customer Services Associate (Flexible Hours)

Wigan Council; Wigan; On-site; GBP 11,000 - 12,000; Part time

Job summary

Wigan Council is seeking two part-time Resident Services Customer Support officers at Leigh Library, with an expectation to travel to other branches as cover is required. The role focuses on helping residents access online library services and improving their digital inclusion.

You will be the first point of contact, using digital tools to guide residents, and supporting library events to ensure a welcoming visit for people of all ages.

Qualifications

• You will be computer literate and confident in using digital applications to support residents.
• You will deliver high standard customer service and promote online services.
• You will be flexible and work well in a team to assist diverse residents.

Responsibilities

• First point of contact for residents at Leigh Library and other branches as required.
• Support and promote online services to help residents access services remotely.
• Assist with library events and maintain resources for visitors.

Job description

Wigan Council is seeking two part-time Resident Services Customer Support officers at Leigh Library, with an expectation to travel to other branches as cover is required. The role focuses on helping residents access online library services and improving their digital inclusion.

You will be the first point of contact, using digital tools to guide residents, and supporting library events to ensure a welcoming visit for people of all ages.