Community Library Assistant: Readers, Digital Skills & Events

Bradford Corporation; Wyke; On-site; GBP 18,000 - 22,000; Full time

Job summary

Bradford Council's Wyke Library seeks two Customer Support Assistants to help deliver library services and support daily operations in a welcoming community space. You’ll assist with finding books, using the catalogue, and running activities for children and adults.

Successful applicants will join a friendly team, with shifts including evenings/weekends. Training is provided, and the role supports digital skills and community wellbeing across local populations.

Qualifications

• Friendly, approachable and passionate about delivering excellent customer service.
• Confident communicators who enjoy working with people from all backgrounds.
• Comfortable using technology and willing to learn new digital systems.
• Patient and supportive when helping others develop their digital skills.

Responsibilities

• Welcome customers and provide friendly, inclusive, professional service.
• Help customers find books and resources; support borrowing and catalog use.
• Deliver activities for children, families and adults (Storytime/Rhymetime).
• Promote reading, digital inclusion and community wellbeing.
• Work with colleagues and partners to deliver library services.
• Keep the library safe, welcoming and well organised.
• Support day-to-day running including stock, systems, admin, opening/closing.

Skills

Customer service

Communication

Digital skills

Teamwork

Tools

Self-service machines

Library systems

Job description

Bradford Council's Wyke Library seeks two Customer Support Assistants to help deliver library services and support daily operations in a welcoming community space. You’ll assist with finding books, using the catalogue, and running activities for children and adults.

Successful applicants will join a friendly team, with shifts including evenings/weekends. Training is provided, and the role supports digital skills and community wellbeing across local populations.