Library Services Assistant - CG2273

University of St Andrews; St Andrews; Hybrid; GBP 20,000 - 26,000; Full time

Benefits offered by this job

Relocation support

S&LAS Pension

Hybrid working environment

Staff discount scheme

Free staff parking

Carshare

Cycle to Work

Salary sacrifice scheme

Job summary

University of St Andrews is seeking self-motivated, customer-focused individuals for a key frontline Library team. You will be energetic, with excellent customer and IT skills, and able to work in a busy student environment.

Hours are 36.25 per week, on a Monday–Friday rota with shifts in the early morning to late evening. Start as soon as possible with access to staff benefits including a hybrid working environment.

Qualifications

• Educated to at least Scottish Higher level.
• Previous experience in a library or customer service role is essential.
• Excellent customer skills and IT skills are requirements for this post.

Responsibilities

• Provide frontline support at University Library and assist students and staff.
• Work effectively in a very active student environment with team colleagues.
• Adhere to library procedures and offer a high standard of customer service.

Skills

Customer service

Team working

Communication skills

IT skills

Flexibility

Education

Scottish Higher level

Job description

We are looking to appoint self-motivated and customer-focused individuals to this key frontline team in the University Library. You will be motivated, have excellent customer skills and will relish the challenges of working in a very active student environment. Team working abilities, good communication skills, flexibility and IT skills are requirements for this post. You should be educated to at least Scottish Higher level. Previous experience of working in a library or a customer service role is essential.

Hours of work: Monday - Friday, 36.25 hours per week,

Typical shifts (on rotation): 08.00-16.15; 09.00-17.15; 16.15-00.30. These hours are subject to change.

In addition to the basic salary, a Premium Hours Payment of an additional 1/3 rd time is paid for hours worked between 10pm and 6am where those hours are not subject to any other overtime rate.

Start: As soon as possible

Employees of the University have access to a wide range of staff benefits including:

• Financial contribution to relocation (subject to eligibility)
• Membership of the S&LAS Pension Scheme with generous employer contributions
• A hybrid working environment, including partial homeworking where appropriate and a range of family friendly policies, supporting work-life balance
• Staff discount scheme for local and national goods and services
• Free staff parking, employee Carshare and Cycle to Work Schemes and subsidised local bus travel
• Subsidised sports membership, reduced tuition fees on degree programmes for staff, access to training and development opportunities including LinkedIn Learning, access to library facilities, salary sacrifice scheme

Further information and informal enquiries may be directed to Valerie Dickson, email: [e-mail] .

At St Andrews, equality, diversity, and inclusion are central to who we are and form a core pillar of our University Strategy. We are committed to creating a fair, inclusive and supportive workplace, reflected in our participation in national diversity charters and awards, including Athena Swan, Carer Positive and the Race Equality Charter.

We particularly welcome applications from people from Black, Asian, minority ethnic and minority religions backgrounds and from LGBTQ+ and disabled people.