Residential Services Manager

University of St Andrews; Guardbridge; Hybrid; GBP 40,000 - 55,000; Full time

Benefits offered by this job

Financial contribution to relocation

USS Pension Scheme

Hybrid working environment

Staff discount scheme

Free staff parking

Subsidised sports membership

Access to training and development

Job summary

The University of St Andrews is seeking a motivated manager to lead the operational management of 3 Residences. Key responsibilities include managing staff, ensuring health and safety, and developing services for a positive residential experience.

Ideal candidates should have strong customer service, organisational, and people management skills along with relevant qualifications in facilities management or higher education. The position offers access to numerous staff benefits including a hybrid working environment, pension scheme, and generous leave.

Qualifications

• Demonstrated experience in facilities or property management.
• Proven experience within the hospitality or higher education sector.
• Ability to communicate clearly with various stakeholders.

Responsibilities

• Oversee day-to-day operational management of 3 Residences.
• Manage a team of 3 Deputy Residential Services Managers.
• Ensure health and safety compliance and property maintenance.

Skills

Excellent customer service

Organisational skills

Planning skills

People management skills

Administrative experience

Education

HND, Degree, BIFM or equivalent

Job description

An exciting opportunity has arisen for a motivated, customer-focused and resourceful manager to lead one of the teams which manages the University’s Residences.

You will take responsibility for the day-to-day operational management of 3 Residences, both during semester and vacation operations and including their financial and operational efficiency. Responsibilities include staff management with a team of 3 Deputy Residential Services Managers, health and safety, compliance, property maintenance. Developing services and customer interfaces, including working in partnership with other key services providers (Student Services, Catering Services, Estates) to deliver and develop the residential experience.

Excellent customer service, organisational, planning and people management skills are essential. Demonstratable administrative experience, the ability to communicate clearly and confidently both verbally and in writing with a wide variety of stakeholders, and the ability to work cross functionally with small and large teams are key aspects of this role.

You should preferably be qualified to HND, Degree, BIFM or equivalent and have proven experience of facilities or property management in a large-scale establishment or relevant experience within the hospitality or higher education sector.

Employees of the University have access to a wide range of staff benefits including:

• Financial contribution to relocation (subject to eligibility)
• Membership of the USS Pension Scheme with generous employer contributions
• A hybrid working environment, including partial homeworking where appropriate and a range of family friendly policies supporting work life balance
• Staff discount scheme for local and national goods and services
• Free staff parking, employee Carshare and Cycle to Work Schemes and subsidised local bus travel
• Subsidised sports membership, reduced tuition fees on degree programmes for staff, access to training and development opportunities including LinkedIn Learning, access to library facilities, salary sacrifice scheme
• 34 days annual leave plus 5 public holidays

Further information and informal enquiries may be directed to Sarah Pay at [e-mail]

At St Andrews, equality, diversity, and inclusion are central to who we are and form a core pillar of our University Strategy. We are committed to creating a fair, inclusive and supportive workplace, reflected in our participation in national diversity charters and awards, including Athena Swan, Carer Positive and the Race Equality Charter.

We particularly welcome applications from people from Black, Asian, minority ethnic and minority religions backgrounds and from LGBTQ+ and disabled people.