Library Services Advisor

Lancaster University; Lancaster; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Family-friendly workplace

Job summary

Lancaster University Library is seeking enthusiastic Library Service Advisors to respond to enquiries in person and online, supporting students, staff, researchers and community members both on and off-campus.

You will deliver front-line customer service across Library opening hours through existing and emerging channels, helping maintain an outstanding study environment and welcoming presence for all users.

Qualifications

• Excellent interpersonal skills and the ability to communicate confidently with colleagues, students, University staff and external contacts.
• Reliability and prior experience of teamwork in a customer-focused role are essential.
• Ability to use initiative and be self-motivated in a front-line service setting.

Responsibilities

• Respond to library enquiries in person and online.
• Support students, staff, researchers and community members both on- and off-campus.
• Provide front-line customer service across Library opening hours and through multiple channels.
• Maintain and develop the Library as an outstanding study environment.

Skills

Interpersonal skills

Communication skills

Teamwork

Initiative

Self-motivated

Customer-focused

Job description

An opportunity has arisen for enthusiastic and proactive individuals to join our User Services team . Library Service Advisors work as part of a team responding to Library enquiries in person and online, and supporting students, staff, researchers, and community members both on and off-campus .

Library users are at the heart of everything we do, and these roles are critical to our success . You will become part of an enquiry team delivering front-line customer service excellence across Library opening hours and via existing and emerging communication channels. The team provides a proactive, welcoming presence to all our users and assists in maintaining and developing the Library as an outstanding study environment.

You will have excellent interpersonal skills and be able to communicate confidently with colleagues, students, University staff and external contacts. Reliability and previous experience of team working in a customer-focused role are essential, as well as the ability to use initiative and be self-motivated.

Lancaster University Library provides an outstanding environment for study and research. We are committed to being user-focused, digitally driven, socially inclusive and innovative in our approach to service provision. We provide inspirational and high-quality learning environments that encourage academic excellence, promote partnerships, and respond to the changing expectations of our users.

In addition to the fixed hours, applicants may be asked to cover other shifts when needed, both during weekdays and at weekends .

We are seeking to appoint to one role working

Monday to Friday 11.45 to 20.00 and working one weekend every 6 or 7 weeks (taking the adjacent Friday and Monday off in lieu). This is a full time role which will be appointed at a grade 3 with the opportunity to move up to Grade 4 after successful completion of a training pathway.

We welcome applications from people in all diversity groups.

Please note: unless specified otherwise in the advert, all advertised roles are UK based.

Find out what it's like to work at Lancaster University , including information on our wide range of employee benefits, support networks and our policies and facilities for a family-friendly workplace.

The University recognises and celebrates good employment practice undertaken to address all inequality in higher education whilst promoting the importance and wellbeing for all our colleagues.

We warmly welcome applicants from all sections of the community regardless of their age, religion, gender identity or expression, race, disability or sexual orientation, and are committed to promoting diversity, and equality of opportunity.