Library Operations & Service Delivery Lead

Rutland County Council; Oakham; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Competitive salary

Generous annual leave

Local Government Pension Scheme

Health and wellbeing focus

Job summary

Rutland County Council is seeking a capable library services professional to coordinate day-to-day operations across four library sites. You will oversee service delivery, support staff, and help develop digital systems and data reporting.

The role requires proactive problem-solving, strong organisation, and the ability to work across multiple sites with staff and volunteers, ensuring high-quality customer service and engagement with the community.

Qualifications

• Experience in library services and coordinating multi-site teams.
• Strong IT skills and ability to resolve system issues.
• Ability to analyse data to support decision-making.

Responsibilities

• Overseeing day-to-day service delivery across Rutland's four libraries, supporting consistent working practices, procedures and customer service standards, and providing guidance and support to colleagues.
• Coordinating the effective management and development of the library management system and associated digital systems, including public IT, self-service, printing and Wi‑Fi, working with IT teams, suppliers and partners.
• Coordinating library data, performance information and reporting, using information and analysis to support service planning, monitoring, statutory returns and continuous improvement.
• Supporting the Library Team Leader with staff coordination, training and operational issues, including line management responsibility for designated casual library staff, and supporting relevant income‑generating activities, contracts and resources.
• Deputising for the Library Team Leader as required, providing day-to-day operational leadership and exercising delegated authority to support the continuity and effective delivery of the service.

Skills

Library experience

Data analysis

Coordination

Tools

Library management system

Job description

Rutland County Council is seeking a capable library services professional to coordinate day-to-day operations across four library sites. You will oversee service delivery, support staff, and help develop digital systems and data reporting.

The role requires proactive problem-solving, strong organisation, and the ability to work across multiple sites with staff and volunteers, ensuring high-quality customer service and engagement with the community.