Library Service Delivery Coordinator

Rutland County Council; Oakham; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Competitive salary

Generous annual leave

Local Government Pension Scheme

Health and wellbeing focus

Job summary

Rutland County Council is seeking a capable library services professional to coordinate day-to-day operations across four library sites. You will oversee service delivery, support staff, and help develop digital systems and data reporting.

The role requires proactive problem-solving, strong organisation, and the ability to work across multiple sites with staff and volunteers, ensuring high-quality customer service and engagement with the community.

Qualifications

• Experience in library services and coordinating multi-site teams.
• Strong IT skills and ability to resolve system issues.
• Ability to analyse data to support decision-making.

Responsibilities

• Overseeing day-to-day service delivery across Rutland's four libraries, supporting consistent working practices, procedures and customer service standards, and providing guidance and support to colleagues.
• Coordinating the effective management and development of the library management system and associated digital systems, including public IT, self-service, printing and Wi‑Fi, working with IT teams, suppliers and partners.
• Coordinating library data, performance information and reporting, using information and analysis to support service planning, monitoring, statutory returns and continuous improvement.
• Supporting the Library Team Leader with staff coordination, training and operational issues, including line management responsibility for designated casual library staff, and supporting relevant income‑generating activities, contracts and resources.
• Deputising for the Library Team Leader as required, providing day-to-day operational leadership and exercising delegated authority to support the continuity and effective delivery of the service.

Skills

Library experience

Data analysis

Coordination

Tools

Library management system

Job description

the day-to-day delivery and coordination of Rutland Libraries across our four library sites. Working closely with the Library Team Leader and other library colleagues, you will help ensure that our services, systems and working practices are effective, consistent and responsive to the needs of our staff and communities. The role will also deputise for the Library Team Leader, supporting operational leadership across the service.

About the Role

Your duties will include:

• Overseeing day-to-day service delivery across Rutland's four libraries,supportingconsistent working practices, procedures and customer service standards, and providing guidance andsupportto colleagues.
• Coordinating the effective management and development of the library management system and associated digital systems, including public IT, self-service, printing and Wi‑Fi, working with IT teams, suppliers and partners as required.
• Coordinating library data, performance information and reporting, using information and analysis to support service planning, monitoring, statutory returns and continuous improvement.
• Supporting the Library Team Leader with staff coordination, training and operational issues, including line management responsibility for designated casual library staff, and supporting relevant income‑generating activities, contracts and resources.
• Deputising for the Library Team Leader as required, providing day‑to‑day operational leadership and exercising delegated authority to support the continuity and effective delivery of the service.

Additional Requirements

The successful candidate will be required to undertake an enhanced Disclosure and Barring Service (DBS) check. Costs for the DBS are covered by Rutland County Council. Please note that you will need a full driving licence to enable you to travel across the county.

We are looking for an experienced professional who enjoys solving problems, improving services and supporting colleagues. You will be organised, proactive and confident working with systems, data and people across a multi‑site library service, with a strong commitment to delivering excellent library services for our communities.

To succeed in this role, you will be:

• An organised and proactive colleague with library experience, demonstrating the ability to coordinate work, prioritise tasks and workindependently.
• Confident using computerised systems and digital technology, with the ability to understand and resolve systems and operational issues.
• Able to use information and data to monitor activity, identify issues and support effective decision‑making and service improvement.
• An effective communicator who can provide guidance and direction to colleagues, build positive working relationships and work collaboratively across the service.
• Committed to providing high-quality, inclusive library services and encouraging reading and engagement across our communities.

• Competitive salary
• Generous annual leave entitlement
• Local Government Pension Scheme
• A strong focus on health, wellbeing, and work‑life balance