Library & IT Support Specialist (Newcastle Campus)

UK Management College; Newcastle upon Tyne; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Company Pension Scheme

Private Medical Insurance

Company Events

Professional Development Opportunities

Employee Assistance Programme

Annual Leave Entitlement in Line with

Job summary

UK Management College in Newcastle is seeking a proactive Library and IT Support Officer to blend library services with frontline IT help for students and staff. The role is based at the Newcastle Campus and reports to the Campus Operations Manager and IT Manager.

You will manage day-to-day library operations, assist with digital resources and research tools, and provide first-line IT support, covering Microsoft 365, devices and classroom tech.

Qualifications

• Degree or equivalent in Information Management, Library Services, Information Technology or a related discipline.
• Previous experience in a library, educational support or IT support environment.
• Good working knowledge of Microsoft 365 applications and services.
• Experience supporting desktops, laptops, printers and end-user technology.
• Strong organisational and administrative skills.
• Excellent customer service and communication skills.
• Ability to work independently and prioritise competing demands.
• Strong attention to detail and record-keeping abilities.

Responsibilities

• Library Services: Manage day-to-day operation of the campus library.
• Issue, return, catalogue and maintain library resources.
• Support students and staff in accessing physical and digital learning materials.
• Maintain accurate library records and ensure resources are accessible.
• Promote digital libraries, academic databases and online learning resources.
• Deliver basic training on research skills and library systems.
• IT Support Services: Provide first-line technical support for staff and students.
• Troubleshoot hardware, software, networking and Microsoft 365 issues.
• Support user account administration within Microsoft 365 (Teams, Outlook, SharePoint, OneDrive).
• Configure, deploy and maintain desktops, laptops, printers and AV equipment.
• Assist with device inventory and lifecycle processes.
• Log and resolve incidents using IT support systems.

Skills

Customer service

Communication

Organisational skills

Independent worker

Record-keeping

Education

Degree or equivalent in information management / library / IT

Tools

Microsoft 365

IT support systems

Job description

UK Management College in Newcastle is seeking a proactive Library and IT Support Officer to blend library services with frontline IT help for students and staff. The role is based at the Newcastle Campus and reports to the Campus Operations Manager and IT Manager.

You will manage day-to-day library operations, assist with digital resources and research tools, and provide first-line IT support, covering Microsoft 365, devices and classroom tech.