Library & IT Support Specialist - Newcastle Campus

UK Management College; Wallsend; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Company Pension Scheme

Private Medical Insurance

Company Events

Professional Development Opportunities

Employee Assistance Programme

Annual Leave Entitlement in Line with

Job summary

UK Management College (UKMC) is seeking a proactive Library and IT Support Officer for the Newcastle Campus. You will manage daily library operations and provide first-line IT support to students and staff, ensuring resources are accessible and technology runs smoothly.

This hybrid role combines responsibility for library services with frontline IT support, including Microsoft 365, device setup and incident management. A relevant degree and customer-focused approach are essential.

Qualifications

• Degree, diploma or equivalent qualification in Information Management, Library Services, Information Technology or a related discipline.
• Previous experience working within a library, educational support or IT support environment.
• Good working knowledge of Microsoft 365 applications and services.
• Experience supporting desktops, laptops, printers and end-user technology.
• Strong organisational and administrative skills.
• Excellent customer service and communication skills.

Responsibilities

• Manage the day-to-day operation of the campus library.
• Issue, return, catalogue and maintain library resources.
• Support students and staff in accessing physical and digital learning materials.
• Maintain accurate library records and ensure resources are organised and accessible.
• Promote the use of digital libraries, academic databases and online learning resources.
• Deliver basic training and guidance on research skills and the effective use of library systems.
• Develop and maintain academic resource collections aligned with programme requirements.
• Ensure compliance with copyright regulations and ethical use of academic materials.
• Create a welcoming, inclusive and professional learning environment.
• Liaise with academic staff to support curriculum requirements and student learning needs.

Skills

Customer service

Communication skills

Organisational skills

Attention to detail

Independent worker

Prioritisation

Education

Degree or equivalent in Information Management / Library Services / IT

Tools

Microsoft 365

Job description

UK Management College (UKMC) is seeking a proactive Library and IT Support Officer for the Newcastle Campus. You will manage daily library operations and provide first-line IT support to students and staff, ensuring resources are accessible and technology runs smoothly.

This hybrid role combines responsibility for library services with frontline IT support, including Microsoft 365, device setup and incident management. A relevant degree and customer-focused approach are essential.