Library & Information Officer

Somerset Council; United Kingdom; Remote; GBP 12,000 - 13,000; Part time

Job summary

Somerset Council in Martock seeks a Library and Information Officer to deliver a welcoming library service, assisting customers, guiding digital use, and planning activities that engage communities. You will work with volunteers to provide a positive experience, supporting inclusivity and access to resources across local locations.

This role is permanent, part-time (17 hours per week) and based at Martock Library, with a focus on customer-facing service delivery and continuous improvement of

Qualifications

• 5 GCSEs (or equivalent) at Grade 4/C or above, including English and Maths.
• Strong communication, listening and customer service skills.
• Ability to prioritise work, manage competing demands and work flexibly, including evenings, weekends and across different library locations.
• Confident working independently, using initiative and taking responsibility for resources, premises and service delivery.
• Experience promoting services and information through displays, digital tools and a range of communication channels.

Responsibilities

• Deliver a friendly, customer-focused library service, supporting enquiries in person, by phone and online, and resolving issues effectively.
• Help customers access library services, digital resources and technology, promoting self-service tools and building digital confidence.
• Plan, promote and deliver engaging library activities, inspiring reading and connecting people with books, resources and events.
• Work with volunteers, partners and community groups to create inclusive, welcoming and rewarding experiences.
• Maintain library collections, support daily operations and contribute to service performance and continuous improvement.
• Ensure services are safe, accessible and compliant, championing equality, diversity and inclusion for all customers.

Skills

Communication skills

Customer service

Digital literacy

Education

GCSEs (Grade 4/C or above)

Tools

Self-service tools

Job description

Salary: Grade 14, ranging from £11,953– £12,335 per annum for 17 hours per week based on a two week timetable

Week 1

Week 2

Role summary

As a Library and Information Officer, you will deliver a welcoming, inclusive library service, supporting a wide range of customers, partners and organisations. You’ll respond to enquiries, help people make the most of digital and self-service tools, and bring libraries to life by planning and promoting engaging activities – all while working closely with volunteers to create a positive and rewarding experience.

What you’ll do - key responsibilities

• Deliver a friendly, customer-focused library service, supporting enquiries in person, by phone and online, and resolving issues effectively.
• Help customers access library services, digital resources and technology, promoting self-service tools and building digital confidence.
• Plan, promote and deliver engaging library activities, inspiring reading and connecting people with books, resources and events.
• Work with volunteers, partners and community groups to create inclusive, welcoming and rewarding experiences.
• Maintain library collections, support daily operations and contribute to service performance and continuous improvement.
• Ensure services are safe, accessible and compliant, championing equality, diversity and inclusion for all customers.

What we’re looking for – knowledge, experience & skills

• 5 GCSEs (or equivalent) at Grade 4/C or above, including English and Maths.
• Strong communication, listening and customer service skills, with the ability to engage confidently with a wide range of people.
• Ability to prioritise work, manage competing demands and work flexibly, including evenings, weekends and across different library locations.
• Confident working independently, using initiative and taking responsibility for resources, premises and service delivery.
• Experience promoting services and information through displays, digital tools and a range of communication channels.
• Ability to build positive relationships with colleagues, volunteers, partners and community organisations.
• Confidence in managing challenging situations, assessing risk and resolving conflict calmly and professionally.
• Positive, adaptable and proactive approach, with a commitment to learning, development and continuous improvement.

Additional Information

• Permanent, 17 hours a week.
• A Customer facing role based at Martock Library.
• Regretfully, we are unable to offer sponsorship for this role. We are only abletoproceedwith candidates who already have the right to work in the UK without the need for visa sponsorship