Library Experience Coordinator

Diversity Dashboard; Manchester; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Pension scheme

Health & wellbeing

Annual leave

Flexible working

Job summary

The University of Manchester Library is seeking an enthusiastic and customer-focused Library Experience Coordinator to support frontline services and create welcoming, inclusive experiences for all users.

Working with Library Experience Managers, you will coordinate day-to-day frontline delivery across sites and online, guide Advisors, and help resolve issues in a busy service environment.

Responsibilities

• Coordinate the day-to-day delivery of frontline library services across multiple library sites and online services.
• Support, guide and motivate Library Experience Advisors to connect users with library services, resources and spaces.
• Act as the first point of operational escalation, resolving issues and supporting effective decision-making in a busy service environment.

Job description

Advert for Library Experience Coordinator

The University of Manchester Library is seeking an enthusiastic and customer-focussed Library Experience Coordinator to support the delivery of outstanding frontline services and create welcoming, inclusive, high-quality experiences for all library users.

About the Role

Working closely with the Library Experience Managers you will use your customer service expertise to support and develop the Library Experience Advisors.

You will:

• Coordinate the day-to-day delivery of frontline library services across multiple library sites and online services.
• Support, guide and motivate Library Experience Advisors to connect users with library services, resources and spaces.
• Act as the first point of operational escalation, resolving issues and supporting effective decision-making in a busy service environment.

This role is campus based.

About the Library Experience Team

The Library Experience Team serves as the first point of contact, handling membership applications, customer enquiries as well as accessibility support. By providing excellent frontline services and maintaining library spaces, they help all visitors feel welcome, supported and productive.

Recruitment Process

We welcome applicants from all backgrounds, whether you already work in higher education or come from sectors such as education, student support, or community services.

If you require any reasonable adjustments throughout the recruitment process, please let us know.

1. Shortlist

As a first element of the shortlisting process, we will assess candidate's applications against the person specification in the job description. To make the most effective use of your application, please clearly state what experience you have for each element of the person specification, doing your best to evidence all the essential knowledge, skills and experience.

1. Interview

Shortlisted candidates will be invited to interview. You'll have the opportunity to discuss your experience, demonstrate how you would apply it to this role, and share ideas with the interview panel.

Please be aware that due to the number of applications we receive we unfortunately will not be able to provide individual feedback on your application.

Equality, Diversity & Inclusion

The University of Manchester values a diverse workforce and welcomes applications from all sections of the community.

What you will get in return:

• Fantastic market leading pension scheme
• Excellent employee health and wellbeing services including an Employee Assistance Programme
• Exceptional starting annual leave entitlement, plus bank holidays
• Additional paid closure over the Christmas period
• Local and national discounts at a range of major retailers Our University is positive about flexible working you can find out more here

Other requirements

• To work a shift pattern
• To work at any Library site as required
• To carry out such other duties as may reasonably be associated with the grade and a role of this nature
• To be flexible in relation to hours of work as may be reasonably requested from time to time

As an equal opportunities employer we welcome applicants from all sections of the community regardless of age, sex, gender (or gender identity), ethnicity, disability, sexual orientation and transgender status. All appointments are made on merit.

Our University is positive about flexible working you can find out more here

Hybrid working arrangements may be considered.

Please be aware that due to the number of applications we unfortunately will not be able to provide individual feedback on your application.

Please note that we are unable to respond to enquiries, accept CVs or applications from Recruitment Agencies.

Any recruitment enquiries from recruitment agencies should be directed to [e-mail]

Any CV's submitted by a recruitment agency will be considered a gift.

Enquiries about the vacancy, shortlisting and interviews:

Name: Natalie Patton, Library Experience and Spaces Manager

Email: [e-mail]

General enquiries:

Email: [e-mail]

Technical support:

0161 850 2004 https://jobseekersupport.jobtrain.co.uk/support/home

This vacancy will close for applications at midnight on the closing date.

Please see the link below for the Further Particulars document which contains the person specification criteria.