Library Customer Services Manager

TN United Kingdom; Leeds; Hybrid; GBP 30,000 - 50,000; Full time

Job summary

An established university seeks a Library Customer Services Manager to lead and enhance library services. This role offers the opportunity to work in a vibrant academic environment, focusing on people and operational management while collaborating across sites. With a commitment to academic excellence and a diverse community, this position provides a unique chance to contribute to impactful research and student support. Enjoy flexible working arrangements, generous holiday entitlements, and personal development opportunities in a supportive atmosphere that values well-being and growth.

Benefits

26 days holiday plus 16 Bank Holidays

Discounted gym memberships

Personal development opportunities

On-site childcare

Shopping discounts

Travel schemes

Qualifications

• Experience in a fast-paced customer service environment.
• Ability to work effectively with a wide range of stakeholders.

Responsibilities

• Manage library customer services and support cross-site activities.
• Contribute to library policy and practice development.

Skills

Communication Skills

Interpersonal Skills

Problem-Solving

Decision-Making

Operational Management

Job description

Library Customer Services Manager

Interview expected to be held on 9 July 2024.

This role will be based on the university campus, with scope for it to be undertaken in a hybrid manner. We are also open to discussing flexible working arrangements.

Normal hours of work will be Tuesday - Saturday, 14:00 - 22:00; however, you may be asked to work outside of these hours on occasion in line with service needs.

Key Responsibilities and Requirements:

• Excellent communication and interpersonal skills, with the ability to work effectively with a wide range of stakeholders.
• Previous administrative experience in a fast-paced customer service environment.
• Problem-solving and decision-making skills, contributing to service and staffing solutions.
• Focus on people and operational management, contributing to library policy and practice development.
• Work collaboratively across sites and lead by example, demonstrating the university’s values.

The University of Leeds, established in 1904, is among the top 75 universities worldwide, with a diverse community of over 39,000 students and 9,000 staff from 170 countries. We pride ourselves on academic excellence and impactful research.

This role involves working at one of our main campus library sites and supporting cross-site activities.

What we offer in return:

• 26 days holiday plus 16 Bank Holidays, totaling 42 days annually.
• Health and Wellbeing benefits, including discounted gym memberships at The Edge.
• Personal development opportunities, including courses in languages, creative writing, and wellbeing therapies.
• Additional benefits such as on-site childcare, shopping discounts, and travel schemes.

And much more!

Get to know us:

Visit our website to learn about our values, culture, and ambitions.