Retail Customer Services Manager

TN United Kingdom; Manchester; On-site; GBP 31,000; Full time

Job summary

An exciting opportunity awaits for a Retail Customer Services Manager at a premium travel retail brand in Manchester. This role offers the chance to lead a dynamic team in a high-traffic environment, ensuring top-notch customer experiences while driving sales performance. With a competitive salary and generous bonuses, along with career progression opportunities and attractive benefits, this position is perfect for a commercially savvy leader passionate about retail excellence. Join a vibrant team and make your mark in one of the UK's most thrilling retail settings!

Benefits

Annual Bonus

Luxury Retail Discounts

33 Days Holiday

Life Assurance

6% Pension

Medical Benefits

Qualifications

• Proven experience in retail management with a focus on customer service.
• Strong leadership skills to motivate and guide a sales team.

Responsibilities

• Lead a team of 7 to 10 sales professionals in a fast-paced environment.
• Drive commercial performance and ensure exceptional customer service.

Skills

Customer Service Management

Team Leadership

Sales Performance

KPI Management

Relationship Building

Job description

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Retail Customer Services Manager, Manchester

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Client:

Travel Retailer

Location:

Manchester, United Kingdom

Job Category:

Customer Service

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EU work permit required:

Yes

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Job Reference:

0f49ae7f6e6c

Job Views:

5

Posted:

05.05.2025

Expiry Date:

19.06.2025

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Job Description:

We’re excited to offer a fantastic opportunity for a retail customer services manager to join a premium travel retail brand based at Manchester Airport. With high footfall and an energetic pace, no two days are the same—and customer experience is always the top priority.

As customer service manager, you’ll lead a team of 7 to 10 talented sales professionals, driving commercial performance and ensuring consistently exceptional service. You’ll lead from the front, setting the standard for customer interaction, team motivation, and sales excellence. Collaboration will also be key, as you’ll work alongside other managers to keep operations running smoothly across multiple stores with high sales and footfall.

We’re looking for a commercially savvy, customer-focused leader who thrives in a fast-moving retail environment. You should be confident in hitting targets, managing KPIs, and building strong relationships—especially with external brand and concession partners.

What’s in it for you?
- Competitive salary up to £31,000
- £3,600 annual bonus
- Work-life balance with a 4 on, 2 off shift pattern
- Genuine career progression opportunities
- Luxury beauty and retail discounts of up to 70%
- 33 days holiday
- Life assurance, 6% pension, medical

If you're passionate about retail leadership and love working with premium brands, this is your chance to shine in one of the UK’s most exciting retail settings.

Apply now and take the next step in your retail career!