Library Assistants

Gloucestershire County Council; Gloucester; Hybrid; GBP 7,900 - 9,300; Part time

Benefits offered by this job

LGPS

Employee Assistance Programme (EAP)

Cycle to Work

Green Car Scheme

Prism network (LGBT+)

Annual leave 25.5 days rising to 30.5

Job summary

Gloucestershire County Council's Gloucester Libraries is seeking a Library Assistant to support customers and contribute to a welcoming library service across Matson, Hucclecote and Longlevens.

You will help customers choose and issue books, maintain stock, run children's activities, and signpost to advice services while working independently and with volunteers in a hybrid environment.

Qualifications

• Excellent and proven customer service experience.
• Be a team player with strong communication and organisational skills.
• Have experience of working with or organising events for children.
• Strong ICT skills.
• A knowledge of the services libraries offer and the role libraries play in the community.

Responsibilities

• Help customers choose and issue books.
• Maintain the stock in the library.
• Signpost to advice services.
• Provide children's activities.
• Work with colleagues and volunteers, handle money and think on your feet.

Skills

Excellent customer service

Team player

Events for children

ICT skills

Knowledge of library services

Job description

An exciting opportunity has arisen to join the team in the Gloucester Libraries cluster as a Library Assistant. We are looking for dynamic individual with a sense of fun to help develop what we offer to our customers.

Our Library Assistants are the public face of the Library Service, making sure that our customers have access to all of the services that libraries provide.

This will include helping them choose and issue books, maintaining the stock in the library, signposting to advice services and providing children's activities. We're looking for someone who can work independently and with colleagues and volunteers, handle money and think on their feet.

The position is 16 hours per week, working between Matson (MN), Hucclecote (HE) and Longlevens (LS) libraries on a 2-week rota.

Example timetable:

Week 1: Monday 2-5 (MN), Tuesday OFF, Wednesday 9.30-1 (MN), Thursday 2-5 (HE), Friday 9.30-1 (LS), and Saturday 10-1 (HE)

Week 2: Monday 1.30-5 (MN), Tuesday OFF, Wednesday 10-1 (MN), Thursday 2-5 (HE), Friday 9.30-1 (LS) and Saturday 10-1 (HE)

The successful applicant should have and be able to demonstrate in their personal statement:

• Excellent and proven customer service experience;
• Be a team player with strong communication and organisational skills;
• Have experience of working with or organising events for children;
• Strong ICT skills;
• A knowledge of the services libraries offer and the role libraries play in the community.

At Gloucestershire County Council, we are constantly challenging ourselves to improve the services we provide to the people of the county. We strive to support our local communities and all of those who live within them and the key to providing that service is the energy, skills and dedication of the people who works for us., We want to be an employer of choice, attracting and retaining excellent people to work for us, so that we can best serve all of Gloucestershire's diverse communities. Our promise to you is that we will provide an inclusive and supportive working environment that enables you to bring your whole self to work and realise your full potential.

It is a legal requirement, under the Immigration Act 2016, that anyone appointed to a 'customer facing role' must be able to demonstrate an ability to fulfil all spoken aspects of the role with confidence in fluent English.

Hybrid working arrangements are available for the majority of our roles, giving teams the opportunity to work in a way that suits them, balancing service need and individual choice, with a mix of both remote and office working.

For all your hard work, you will receive the following:

• 25.5 days annual leave rising to 30.5 days after 5 years continuous service
• An option to purchase up to 5 days of additional leave per year (dependent on business need)
• Supportive and positive working environment with regular, robust supervision
• Local Government Pension Scheme (LGPS)
• Access to our Employee Assistance Programme (EAP) that provides free, confidential, counselling and advice for employees, available 24 hours a day, online and by telephone.
• An in-house Occupational Health service
• Employee discount scheme
• Cycle to Work scheme
• Gloucestershire Salary Sacrifice Green Car Scheme (T&Cs apply)
• Links to employee networks such as Prism (LGBT+) network and the Young Employees Network