Relief Community Library Assistant

Cambridgeshire County Council; Sawston; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Wellbeing package

4 weeks annual leave (salary sacrifice

Flexible bank holidays

Pension AVCs

Development opportunities

Volunteer hours

IDEAL staff network

Employee Recognition Awards

Cambs Rewards discounts

Car Lease and Cycle to Work

Job summary

Cambridgeshire County Council is seeking friendly, enthusiastic library staff to create a welcoming space for customers and volunteers. You will multi-task, work under pressure, and adapt across library locations while developing IT and cash handling skills.

The role requires good communication, patience, and teamwork, with opportunities to use the library management system and assist with stock, front-line care, and customer queries.

Qualifications

• Demonstrate understanding of delivering good customer service.
• Interpersonal skills, including patience and listening with ability to assess customer needs.
• Pleasant, helpful manner with customers of all ages and abilities.

Responsibilities

• Create and maintain a friendly, welcoming library space for customers and volunteers.
• Multi-task, be flexible and work under pressure in a busy library setting.
• Use library management system and self-service machines for checkout and inquiries.
• Handle cash and stock requests, and assist with stock circulation procedures.

Skills

Customer service

Communication

IT skills

Microsoft Office

Team player

Patience

Listening skills

Tools

Library management system

Self-service machines

Cash handling

Job description

Our Equality, Diversity and Inclusion Strategy, along with our employee network 'IDEAL' and self-organised peer support groups help us to foster an inclusive, supportive and safe working environment where people feel valued, respected, and empowered. We collect relevant diversity data for monitoring as part of the recruitment process to understand the diversity of our applicants and monitor any trends throughout the recruitment processes so that we can take meaningful action.

We are looking for friendly, enthusiastic, and versatile people. You will have high standards of customer care and be able to work using your own initiative. The successful candidates will be responsible for creating a friendly and welcoming library space for all customers and volunteers. You will be able to multi-task, be flexible and enjoy working under pressure. There will be scope for working in other locations, so flexibility and adaptability is a must. Due to the locations of the libraries and the nature of the role access to a vehicle is essential. IT skills are essential for this role and full training will be given on library specific systems and processes. The role involves a significant amount of standing, bending, carrying books and pushing heavy trollies. You will:

• be confident using your initiative.
• have excellent communication and digital skills.
• be able to work with volunteers.
• be able to quickly master the varied aspects of library routines, including front line customer care, using the library management system, the self-service machines, handling cash, stock requests and stock circulation procedures.
• demonstrate a mature and professional attitude.
• be able to work collaboratively with partners in the building.

The successful candidates will be responsible for creating a friendly and welcoming library space for all customers and volunteers. You will be able to multi-task, be flexible and enjoy working under pressure. There will be scope for working in other locations, so flexibility and adaptability is a must. Due to the locations of the libraries access to a vehicle is essential. IT skills are essential for this role and full training will be given on library specific systems and processes. The role involves a significant amount of standing, bending, carrying books and pushing heavy trollies. You will:

• be confident using your initiative.
• have excellent communication and digital skills.
• be able to work with volunteers.
• be able to quickly master the varied aspects of library routines, including front line customer care, using the library management system, the self-service machines, handling cash, stock requests and stock circulation procedures.
• demonstrate a mature and professional attitude.
• be able to work collaboratively with partners in the building.

About you

The successful candidate will have a flair for working with people, able to create a friendly and welcoming environment for a diverse range of customers. They will be excellent at multi-tasking, be quick and efficient, and enjoy working under pressure. The candidate will be passionate about what public libraries can offer, and able to promote our services. Although there is plenty of routine work, there is also scope to be creative. Training will be given on specific library systems, but an ability to work with IT is assumed. Although library experience is an advantage, we would also like to hear from candidates who have demonstrated exceptional customer service skills in other contexts.

• Demonstrate your understanding of delivering good customer service
• Interpersonal skills, including patience and listening skills with an ability to establish exactly what the customer requires
• A pleasant, helpful manner with customers of all ages and abilities.
• A strong team player, able to work with colleagues on projects and contribute to team goals
• Flexibility and adaptability in all areas of work, including being able to respond to a change in hours or workplace location.
• Understanding of the principles of Equality and Diversity within the workplace
• Demonstrate your ability to use Microsoft Office

Cambridgeshire is a great place to work and live with a diverse population, an urban centre in Cambridge, historic Isle of Ely, Huntingdon and St Ives as well as more rural landscapes.

Benefits

• wellbeing package to cover all aspects of wellbeing, both in and out of work, which can also be accessed by your family
• Buy up to 4 weeks additional annual leave (pro-rata) through our salary sacrifice scheme
• Take your bank holidays flexibly to better suit your personal circumstances
• Make Additional Voluntary Contributions (Shared AVCs) to your pension with tax and National Insurance savings
• Access to development opportunities, apprenticeships and qualified coaches to support your personal and professional growth
• Paid volunteering hours each year so you can make a positive impact on our community during your normal working day
• Access to Peer Support Groups through our IDEAL staff equality, diversity and inclusion network
• Opportunities to nominate and receive Employee Recognition Awards
• An
• Our Cambs Rewards account, giving you access to in-store and online discounts as well as our Car Lease and Cycle to Work schemes