Library Assistant

Royal Holloway; Egham; On-site; GBP 12,000 - 17,000; Part time

Benefits offered by this job

Rewards and benefits package

Job summary

Royal Holloway Library Services is seeking an Extended Hours Library Assistant to sustain a high standard of library service during weekday evenings and weekends. The role requires you to answer user enquiries in person and online, interact with a wide range of users, and work as part of a team while taking personal responsibility for your tasks.

This campus-based post involves two evening shifts per week, 16:45–21:00 on Wednesdays and Thursdays.

Qualifications

• Experience in customer service environment.
• Good IT and social media skills.

Responsibilities

• Answer user enquiries in person and online.
• Interact successfully with a wide variety of people.
• Work as part of a team while taking personal responsibility for tasks.
• Maintain high standards of library service during evening hours and weekends.

Job description

Right to work: Please note that it will not be possible for the University to issue a Certificate of Sponsorship to the successful candidate for this position. Therefore, the appointable candidate will need to be eligible to work in the UK or have leave to remain in the UK and associated right to work for the duration of their employment with the University, in accordance with the Immigration, Asylum and Nationality Act 2006.

Part time, Permanent (8.5 hours per week)

As this is a permanent role, current students are not eligible to apply for this vacancy.

The Library Services at Royal Holloway are seeking to appoint a candidate to the role of Extended Hours Library Assistant. Extended hours library assistants are key to continuing delivery of a high standard of library service during weekday evenings and weekends.

The role requires the ability to answer user enquiries in person and online, and to interact successfully with a wide variety of people. You should be able to work as a member of the team while taking personal responsibility for completing your assigned tasks. You will have good IT and social media skills, excellent attention to detail and have experience of working in a customer service environment.

This role is campus based and the successful candidate will work 2 evenings per week from 16:45 - 21:00, on Wednesday and Thursday.

In return we offer a highly competitive rewards and benefits package and training and development opportunities.

The University is committed to equality and diversity and encourages applications from all sections of the community. We strongly encourage applications from Black, Asian and other Minority Ethnic communities, as these are currently underrepresented.

As part of our commitment, we will be undertaking anonymized shortlisting for this post. Resumes/CVs and personal statements which may compromise this process will not be reviewed.

The post is based in Egham, Surrey where the University is situated near to Windsor Great Park and within commuting distance from London.

We reserve the right to close this vacancy early if we receive a high volume of applications.

For queries on the application process the Human Resources Department can be contacted by email at: [e-mail] .

For an informal discussion about the post, please contact Lauren Spiller, User Experience Coordinator, [e-mail] .

Royal Holloway is committed to equality, diversity and inclusion (EDI), and encourages applications from all people regardless of age, disability, gender, marital status, parental status, race, religion or belief, sexual orientation, or trans status or history. More information on our structures and initiatives around EDI, including information on staff diversity networks, can be found on our Equality and Diversity Intranet page .