Library and Neighbourhood Hubs Representative x 3 Posts

Rotherham-Metropolitan-Borough-Council; Rotherham; Presencial; GBP 27.000 - 28.000; Jornada completa

Descripción de la vacante

Rotherham Metropolitan Borough Council is seeking three Library and Neighbourhood Hubs Representatives to deliver excellent customer service across Dinnington and Maltby locations. The roles require flexible working patterns, strong ICT skills and a proactive, team‑orientated approach to public service.

You will work as part of the Libraries and Neighbourhood Hubs Service, engaging with customers, handling complex enquiries, and contributing to the development of partnerships across the Council.

Formación

• The post requires strong ICT skills and excellent communication.
• The team aims to deliver customer-focused services across libraries and neighbourhood hubs.

Responsabilidades

• Deliver high-quality customer service across Dinnington and Maltby libraries and neighbourhood hubs.
• Answer enquiries, resolve issues, and support partnership work within and outside the service.

Descripción del empleo

Job profile for Library and Neighbourhood Hubs Representative x 3 Posts

Library and Neighbourhood Hubs Representative x 3 Posts

The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.

Job details

Salary £26,847 - £27,274 Pro Rata for Part time Contractual hours 37 Basis Other Region Rotherham Job category/type Libraries Date posted 02/11/2026 Job reference REQ24256 Attachments Benefits Package.doc Job Profile Band D.docx

Job description

Directorate: Regeneration & Environment

Job details:

Post 1 – Permanent, Full-time, 37 hours per week, Dinnington Library and Neighbourhood Hub

Post 2 – Permanent, Part‑time, 27.33 hours per week, Maltby / Aston Library and Neighbourhood Hub

Post 3 – Temporary until 02.10.2028, Part‑time, 22.33 hours per week, Dinnington Library and Neighbourhood Hub

Please state clearly on your application form which post(s) you wish to apply for.

Please find details of the work pattern below

Work Pattern

Monday

Tuesday

Wednesday

Thursday

Friday

Saturday

Sunday

Post 1

37 hours

Dinnington Library

8.30 – 5.30

(8 hour, 30 minutes)

8.35 – 12.55 Alternate weeks WEEK 1

(4 hours, 20 minutes)

8.30 – 5.35

(8 hours, 35 minutes)

8.35 – 2.05

(5 hour, 30 minutes)

8.30 – 7.05

(10 hour, 5 minutes)

8.45 – 1.05 – Alternate week – WEEK 2

(4 hour, 20 minutes)

Non working day

Post 2

27 hours, 20 minutes

Maltby / Aston Library

8.45 – 7.05 at Maltby

(9 hour, 50 minutes)

8.45 – 2.05 at Maltby

(5 hour, 20 minutes)

Non working day

Non working day

8.45 – 5.05 at Aston (7 hour, 50 minutes)

Non working day

9.45 – 2.05 at Maltby (4 hour, 20 minutes)

Post 3

22 hours, 20 minutes

Dinnington Library

Temporary until 02.10.2028

Non working day

8.35 – 7.05

(10 hours)

Non working day

Non working day

10.35 – 7.05

(8 hours)

8.45 – 1.05

(4 hour, 20 minutes)

Non working day

We are currently seeking to recruit a highly motivated individual with a passion for delivering the very best customer service.

The post within Libraries and Neighbourhood Hubs will work flexibly within the team to deliver an efficient and effective service whilst maintaining excellent customer care.

You will need to be an individual who is highly motivated, well‑organised, and a problem‑solver. You will have a proven track record of excellent communication and ICT skills.

The ability to use your own initiative and work without direct supervision as well as being a good team member is a requirement of the role.

Building and maintaining effective partnerships within and outside the service, dealing with complex enquiries, developing staff potential and implementing new ways of working to ensure an effective service and best value are essential to the role. You will require an understanding of the Universal Offers set out by Libraries Connected, as these offers form a major part of service delivery within Libraries. In line with the 2021-2026 library strategy, the post holder will participate in promotional and development activities and events for customers across the service and bring about improvements to customer service delivery.

You will be required to work flexibly, providing support across the Libraries and Neighbourhood Hubs Service, including evenings and weekends as and when required to meet the needs of the service. The successful candidate may also be required to work at various locations across the borough as and when required.

For an informal discussion regarding this post, please contact Jenny Bailey on 07557312969 or Carly Spark on 07584580451

This post will have access to the Public Services Network, if successful you will be required to apply for a disclosure of criminal records check at the Basic level (unspent criminal convictions).

Rotherham Metropolitan Borough Council is committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination. The aim is for our workforce to be truly representative of all sections of society and our customers, and for each employee to feel respected and able to give their best. As a Disability Confident employer, we will ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this position will be offered an interview. For further information, please visit our website .

Head Office Riverside House
Main Street
Rotherham
S60 1AE