LGPS Pensions Team Lead – Client Services

IRIS Software Group; Manchester; Hybrid; GBP 52,000 - 70,000; Full time

Job summary

IRIS Software Group in Manchester is seeking an experienced Client Pension Team Lead to head a LGPS-focused pension administration team within Managed Services. You will manage performance, oversee workload planning, and drive continuous improvement while delivering high-quality client service.

Your background in pensions, leadership experience, and strong stakeholder management will help ensure service levels, compliance with legislation, and successful end-year activities across client

Qualifications

• 3-5 years' pension administration experience, ideally within an education environment.
• Strong knowledge of pension legislation and LGPS advantageous.
• Experience leading, coaching or mentoring colleagues.
• Excellent communication and stakeholder management skills.
• High levels of accuracy and attention to detail.
• Strong organisational and planning capability.
• Good working knowledge of Excel, Word and Outlook.
• A proactive and solutions-focused approach to problem solving.

Responsibilities

• Lead, coach and develop a team of pension administration professionals.
• Manage departmental KPIs, productivity measures and service level agreements.
• Schedule and allocate workloads to ensure efficient service delivery.
• Monitor quality standards and identify opportunities for process improvement.
• Act as the first point of escalation for client concerns and operational issues.
• Produce management reporting and operational performance insights.
• Support recruitment, onboarding and development of new team members.
• Ensure accurate and timely pension administration processing.
• Maintain strong understanding of pension legislation and industry developments.
• Support LGPS end-year activities and client service meetings.

Skills

Pensions administration

Leadership

Stakeholder management

Communication

Attention to detail

Planning

Excel

Word

Outlook

Problem solving

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

IRIS Software Group in Manchester is seeking an experienced Client Pension Team Lead to head a LGPS-focused pension administration team within Managed Services. You will manage performance, oversee workload planning, and drive continuous improvement while delivering high-quality client service.

Your background in pensions, leadership experience, and strong stakeholder management will help ensure service levels, compliance with legislation, and successful end-year activities across client