Client Pensions Administration Team Leader – Education (LGPS)

IRIS Software Group; Manchester; On-site; GBP 40,000 - 60,000; Full time

Job summary

IRIS Software Group in Manchester is seeking an experienced Client Pension Team Lead to manage LGPS pension administration for multiple clients. You will oversee performance, ensure service levels and drive improvements while collaborating with the Client Pension Manager.

The role requires leadership experience, pensions knowledge and strong stakeholder management, with an emphasis on accuracy, planning and people development.

Qualifications

• 3-5 years' pension administration experience, ideally within an Education environment.
• Strong knowledge of pension legislation and LGPS highly advantageous.
• Experience leading, coaching or mentoring colleagues.
• Excellent communication and stakeholder management skills.
• High levels of accuracy and attention to detail.
• Strong organisational and planning capability.
• Good working knowledge of Excel, Word and Outlook.
• A proactive and solutions-focused approach to problem solving.

Responsibilities

• Lead, coach and develop a team of pension administration professionals.
• Manage departmental KPIs, productivity measures and service level agreements.
• Schedule and allocate workloads to ensure efficient service delivery.
• Monitor quality standards and identify opportunities for process improvement.
• Act as the first point of escalation for client concerns and operational issues.
• Produce management reporting and operational performance insights.
• Support recruitment, onboarding and development of new team members.
• Ensure accurate and timely pension administration processing.
• Maintain strong understanding of pension legislation and industry developments.
• Support LGPS end-of-year activities and client service meetings.

Skills

Pension administration

Team leadership

Stakeholder management

Communication skills

Attention to detail

Organisational skills

Tools

Excel

Word

Outlook

Job description

About IRIS IRIS Software Group is one of the UK's largest privately held software companies, trusted by 100,000+ businesses, schools and accountancy firms to keep their operations running. Our software pays 1 in 6 UK employees, supports over 12,000 schools, and is relied on by 91 of the top 100 UK accountancy firms.

About IRIS IRIS Software Group is one of the UK's largest privately held software companies, trusted by 100,000+ businesses, schools and accountancy firms to keep their operations running. Our software pays 1 in 6 UK employees, supports over 12,000 schools, and is relied on by 91 of the top 100 UK accountancy firms. We're a Great Place to Work® certified employer, recognised for our commitment to well-being, inclusion and development - and we're growing fast. Lead a High Performing Pension Administration Team IRIS Software Group is one of the UK's leading providers of mission-critical software and services, supporting over 120,000 customers across payroll, HR, finance, education and accountancy sectors. We are looking for an experienced Client Pension Team Lead to join our growing Managed Services division and help deliver exceptional pension administration services to our clients.

The Role

This is a leadership position that combines people management, operational oversight and pensions expertise. You'll be responsible for leading a team delivering Local Government Pension Scheme (LGPS) administration services, ensuring service levels, quality standards and customer expectations are consistently met. Working closely with the Client Pension Manager, you'll oversee team performance, support new client implementations, manage workload planning and drive continuous improvement initiatives across the function.

Key Responsibilities

• Lead, coach and develop a team of pension administration professionals.
• Manage departmental KPIs, productivity measures and service level agreements.
• Schedule and allocate workloads to ensure efficient service delivery.
• Monitor quality standards and identify opportunities for process improvement.
• Act as the first point of escalation for client concerns and operational issues.
• Produce management reporting and operational performance insights.
• Support recruitment, onboarding and development of new team members.
• Ensure accurate and timely pension administration processing.
• Maintain strong understanding of pension legislation and industry developments.
• Support LGPS end-of-year activities and client service meetings.

About You

We're looking for an experienced pensions professional with a passion for leadership and customer service.

You'll Bring

• 3-5 years' pension administration experience ideally within an Education environment.
• Strong knowledge of pension legislation and pension processes, LGPS highly advantageous.
• Experience leading, coaching or mentoring colleagues.
• Excellent communication and stakeholder management skills.
• High levels of accuracy and attention to detail.
• Strong organisational and planning capability.
• Good working knowledge of Excel, Word and Outlook.
• A proactive and solutions-focused approach to problem solving.

Why IRIS?

At IRIS, you'll be joining a market-leading organisation that combines the stability of an established business with the energy of ongoing growth and investment. You'll have the opportunity to make a real impact, develop your leadership career and work alongside talented colleagues who are passionate about delivering excellent service to our customers.

Why You’ll Love Working Here

• Impact: Your work will influence millions globally.
• Growth: Continuous learning and career development opportunities.
• Belonging: A culture that celebrates diversity and empowers every individual.