Level 3 IT Solutions Apprenticeship

INSPIRE ATA LIMITED; North Norfolk; On-site; GBP 18,000 - 21,000; Full time

Job summary

North Walsham High School is offering an IT Solutions Apprentice role within its Digital Team. The position provides hands-on experience in IT support, network management, and AV services, with a recognised apprenticeship qualification.

Training through QA LIMITED will support your development. The role involves working between North Walsham High School and Millfield Primary, with potential for full-time employment after successful completion.

Qualifications

• Course: IT solutions technician (level 3)
• Level: 3
• Route: Digital
• Apprenticeship Level: Advanced

Responsibilities

• Maintain reliable internet and network connectivity across the Trust
• Respond to IT helpdesk requests, troubleshooting issues on-site and remotely
• Install and configure hardware/software on workstations and devices
• Set up and manage user accounts in Microsoft 365, MIS, and other systems
• Set up, check, and maintain AV equipment for assemblies, events, and performances
• Film, edit, and produce video content for internal and external use
• Provide technical support for IT-related projects across the Trust
• Attend up to five scheduled evening events annually
• Assist with examination material preparation and submission

Skills

Communication skills

IT skills

Attention to detail

Organisation skills

Customer care skills

Problem solving

Presentation skills

Administrative skills

Team working

Creative

Initiative

Hard-working

Passionate

Friendly

Education

IT Solutions Technician Level 3

Job description

Introduction

North Walsham High School are seeking an enthusiastic and motivated IT Solutions Apprentice to join their Digital Team. This role is a fantastic opportunity to gain hands-on experience in IT support, network management, and audio/visual services while working towards a recognised qualification.

About the Employer

Inspire ATA is an official Flexi-Job Apprenticeship Agency, licenced by the Department for Education. Currently ranked 1st in the Rate My Apprenticeship Top 100 Apprenticeship Employers in the UK Award 2024-2025. Inspire ATA specialises in creating apprenticeship opportunities, where we recruit and employ the apprentice on behalf of our host clients, enabling us to offer additional support and a better experience for both the apprentice and the client as the experts in the industry. We arrange the most suitable and appropriate apprenticeship training from one of our partnered training providers. If you are successful in securing an apprenticeship with Inspire ATA, it is important to understand that Inspire ATA will be your employer and the apprenticeship placement will be a separate organisation that simply hosts you as an apprentice. As a Flexi-Job Apprenticeship Agency, Inspire ATA performs an important role in developing the UK labour market and it is our responsibility to ensure that talent is recognised, developed, and matched with business needs, whatever the background of the individual, irrespective of gender, race, disability, age, religion or belief, relationship orientation, marital or civil partnership status, pregnancy or maternity and gender reassignment. We are proud of the diverse nature of our business and work with clients to ensure that all candidates are treated with courtesy and respect.

What You'll Do

• Maintain reliable internet and network connectivity across the Trust
• Respond to IT helpdesk requests, troubleshooting issues both on-site and remotely
• Install and configure hardware/software on workstations and devices
• Set up and manage user accounts in Microsoft 365, MIS, and other systems
• Maintain and contribute to an IT knowledge base for future problem-solving
• Set up, check, and maintain laptops, iPads, printers, projectors, and AV equipment
• Carry out routine maintenance, replace consumables, and complete minor repairs
• Keep accurate inventories and security mark equipment
• Monitor and maintain network security, ensuring safe and appropriate use
• Assist with cyber incident response and promote cyber safety in line with NCSC/DFE guidelines
• Ensure compliance with GDPR, RPA, and Copyright Licensing Authority regulations
• Set up and operate AV equipment for assemblies, school events, and performances
• Film, edit, and produce video content for internal and external use
• Liaise with suppliers for AV equipment hire or purchase
• Provide technical support for IT-related projects across the Trust.
• Attend up to five scheduled evening events annually (e.g. parents’ evenings, performances)
• Assist with examination material preparation and submission

**Please note, this role will involve working between 2 sites - North Walsham High School, NR28 9HZ and Millfield Primary, NR28 0ES**

Training Outcome

Potential full-time employment for the right candidate upon successful completion of the apprenticeship.

Skills Required

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Presentation skills
• Administrative skills
• Team working
• Creative
• Initiative
• Hard-working
• Passionate
• Friendly

Course Information

Course: IT solutions technician (level 3)

Level: 3

Route: Digital

Apprenticeship Level: Advanced

Working Arrangements

Working Week: Monday - Thursday 8am - 4pm, Friday 8am - 3.30pm

Expected Duration: 1 Year 6 Months

Training Provider: QA LIMITED