ICT Apprentice

Getting In Limited; London; On-site; GBP 10,000 - 40,000; Full time

Job summary

An established industry player is seeking an enthusiastic ICT Apprentice to join their friendly team. In this role, you will provide first-line support to clients across the UK and beyond, troubleshooting IT issues and implementing solutions. You will work closely with senior engineers, gaining valuable experience and skills in a supportive environment. This apprenticeship offers comprehensive training, including A Level 3 IT qualifications, ensuring you develop the expertise needed for a successful career in IT. If you are passionate about technology and eager to learn, this opportunity is perfect for you.

Qualifications

• Strong communication and IT skills are essential for this role.
• Attention to detail and problem-solving skills are highly valued.

Responsibilities

• Provide 1st line support and troubleshoot IT issues for clients.
• Maintain documentation for all systems and provide training.

Skills

Communication skills

IT skills

Attention to detail

Organisation skills

Customer care skills

Problem solving skills

Presentation skills

Logical thinking

Team working

Initiative

Excellent written and verbal communication

Adaptable and flexible

Liaising with external suppliers

Enthusiastic and positive

Troubleshooting and diagnosing

Education

A Level 3 IT qualifications

Functional Skills in maths and English

Job description

ICT Apprentice

Apply From: 14/11/2024

Learning Provider

Delivered by JUST IT TRAINING LIMITED

Employer

SIGNET CONSULTANCY LTD

Vacancy Description

• Provide 1st line email, phone, and remote support to our client’s base in the UK, Europe, Asia, and the US.
• Visit customer sites/offices to troubleshoot, configure and implement various IT solutions and services (UK).
• Troubleshoot and fix various IT hardware related issues, including liaising with 3rd vendors through to resolution.
• Troubleshoot, diagnose, and fix most Microsoft technologies (Cloud & On Premise) as well as third party applications/systems.
• Work directly with senior engineers to resolve complex issues as well as assist in project roll outs.
• Be willing to work flexible hours to provide support for clients in the UK, Europe, US, and Asia (On-Call Rota).
• Be proactive; always look for opportunities to improve what we do, improve customers' IT systems, and find smarter ways to deliver excellent service.
• Maximise and promote system utilisation by all users, providing relevant training where necessary.
• Maintain documentation for all systems (hardware and software), including all applications installed and network topology/diagram.
• Provide excellent service for all customers and be willing to go the extra mile.

Key Details

Vacancy Title

ICT Apprentice

Employer Description

We are a London based, plain speaking, friendly managed service provider with years of experience facilitating all aspects of your IT infrastructure. Our expertise in understanding your requirements, designing and scoping solutions, supporting and monitoring them enables us to meet your business objectives, needs, and budgets.

Vacancy Location

9 Poplar Place, UB3 2DS

Wage Frequency

Custom

Number of Vacancies

1

Vacancy Reference Number

1000287171

Key Dates

Apply From

14/11/2024

Closing Date For Applications

2024-11-30 23:59:59

Interview Begin From

2024-12-05 00:00:00

Training

Training to be Provided

• ICT (Information Communications Technician) Level 3 Apprenticeship Standard.
• Functional Skills in maths and English, if required.
• You will also receive full training and support from the Just IT Apprenticeship team to increase your skills.
• Your training will include gaining A Level 3 IT qualifications.

Learning Provider

JUST IT TRAINING LIMITED

Skills Required

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Logical thinking, Team working, Initiative, Excellent written and verbal communication, Adaptable and flexible, Liaising with external suppliers, Enthusiastic and positive, Troubleshooting and diagnosing.

Apply Now