Level 3 Cloud Support Apprenticeship – Education IT (Dereham)

LMP-Group; Dereham; Vor Ort; GBP 9.100 - 13.000; Vollzeit

Zusammenfassung

Dereham Neatherd High School, part of the Enrich Learning Trust, is offering a Level 3 Cloud Support Specialist Apprenticeship. The role supports IT systems across the school and Trust, with a focus on cybersecurity, user support, and project involvement.

The apprentice will work 37 hours a week, Mon-Fri, 8:00–16:00 (Fridals until 15:30), at 55 Norwich Road, Dereham NR20 3AX, and must have a driving licence with access to a car. Training is online with tutors.

Qualifikationen

• Experience with Microsoft 365 apps (Teams, Word, Excel, Outlook).
• Experience installing, upgrading, maintaining software and PC hardware.
• Understanding of basic networking systems and troubleshooting.
• Strong time management and organisational skills.
• Clear and effective communication with staff, students and external contacts.
• Commitment to safeguarding and data protection principles.
• Calm, flexible, customer‑focused approach to work.

Aufgaben

• Provide first-line IT support via the central helpdesk.
• Install, configure, and maintain hardware, software and networks.
• Monitor network security and ensure GDPR compliance.
• Set up new users and manage accounts.
• Support maintenance and repair of IT equipment and classroom devices.
• Assist with system backups and network stability.
• Support AV equipment and school events.
• Contribute to IT projects across the Trust.
• Promote safe digital practices and safeguarding.

Kenntnisse

Microsoft 365

PC hardware

Networking basics

Time management

Communication skills

Safeguarding

Attention to detail

Driver's license

Ausbildung

Level 3 Cloud Support Specialist Apprenticeship

Jobbeschreibung

Dereham Neatherd High School, part of the Enrich Learning Trust, is offering a Level 3 Cloud Support Specialist Apprenticeship. The role supports IT systems across the school and Trust, with a focus on cybersecurity, user support, and project involvement.

The apprentice will work 37 hours a week, Mon-Fri, 8:00–16:00 (Fridals until 15:30), at 55 Norwich Road, Dereham NR20 3AX, and must have a driving licence with access to a car. Training is online with tutors.