IT Cloud Support Level 3 Apprenticeship - Inspire ATA

QA Limited; Etling Green; Hybride; GBP 12 000 - 17 000; Plein temps

Résumé du poste

Inspire ATA is offering a Cloud Support Specialist Apprenticeship placed with Dereham Neatherd High School, part of the Enrich Learning Trust. The role focuses on maintaining IT infrastructure, supporting staff and students, and contributing to trust-wide IT projects.

The apprenticeship emphasizes safeguarding, data protection, and a proactive, communicative approach. DBS checks and right-to-work verification are required.

Qualifications

• 3 GCSEs (4+), any subject
• GCSE Maths and English (3+).
• Applicants must not hold a higher qualification in a similar subject.

Responsabilités

• Provide first-line IT support via the school Helpdesk.
• Install, configure, and maintain hardware and software.
• Monitor network security and assist with GDPR compliance.

Connaissances

Microsoft 365 knowledge

IT support aptitude

Strong communication

Problem solving

Formation

GCSEs (4+ in any subjects)

GCSE Maths & English (3+)

Outils

PC hardware

Description du poste

We have an exciting opportunity with Inspire ATA! They are a flexi-job provider and you will be employed by Inspire ATA and placed with Dereham Neatherd High School for your apprenticeship.

We are seeking an enthusiastic and dedicated Cloud Support Specialist Apprentice to join our team at Dereham Neatherd High School, part of the Enrich Learning Trust. This is an excellent opportunity to gain hands-on experience supporting IT systems across an educational environment that values innovation, collaboration, and excellence.

About the role

You will help maintain and support the IT infrastructure across the school and assist with wider support across the Enrich Learning Trust where required. You will ensure consistent access to the school’s network and internet, maintain cybersecurity standards, and support staff and students with IT-related queries.

Responsibilities:

• Provide first-line support for IT issues and service requests via the central helpdesk
• Install, configure, and maintain hardware, software, and network systems
• Monitor and maintain network security, ensuring compliance with data protection and GDPR regulations
• Set up new users, manage accounts, and remove access when staff or students leave
• Support the maintenance and repair of IT equipment, printers, and classroom devices
• Assist with routine system backups and ensure network stability across the school
• Provide technical assistance for audio-visual equipment and school events
• Contribute to IT projects and upgrades across the Trust
• Support cybersecurity awareness and promote safe digital practices among staff and students
• Uphold safeguarding responsibilities and maintain confidentiality at all times

What we're looking for

The ideal candidate will be a proactive, tech-savvy problem solver with a genuine interest in IT systems and digital technologies. They will demonstrate excellent communication skills, a positive attitude, and the ability to work both independently and as part of a supportive team.

Required skills:

• Knowledge of Microsoft 365, including Teams, Word, Excel, and Outlook
• Experience with installing, upgrading, and maintaining software and PC hardware
• Understanding of basic networking systems and troubleshooting
• Strong time management and organisational skills
• Ability to communicate clearly and effectively with staff, students, and external contacts
• Commitment to safeguarding and data protection principles
• Professional and reliable attitude with attention to detail
• Calm, flexible, and customer-focused approach to work
• Driving licence and own vehicle (essential)

The entry requirements for this programme are as follows:

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
• GCSE Maths and English (or equivalents) at grades 3+ (D or above)
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject

Working hours

37 hours per week, Monday to Thursday 8am – 4pm, early finish on Friday 3:30pm

Career progression

Upon successful completion of the apprenticeship, there may be opportunities for full time employment within Dereham Neatherd High School or across the Enrich Learning Trust.

Pre-employment checks

All applicants should be aware that, upon a successful offer of employment, a full enhanced DBS check will be completed in line with safer recruitment practices. Right-to-work verification and an online social media screening will also be conducted in accordance with Keeping Children Safe in Education guidance.

About the Company

Dereham Neatherd High School is a thriving secondary school committed to providing an inspiring learning environment where every student can achieve their potential. The Enrich Learning Trust fosters collaboration across its family of schools to ensure young people become successful learners, confident individuals, and responsible citizens