Level 3 Business Administration Apprentice

Nottingham College; Crook; On-site; GBP 9,000 - 12,000; Full time

Benefits offered by this job

Training & mentorship

Career progression

Friendly environment

Job summary

Mapp’s Mortgage & Insurance is seeking a Business Administration Apprentice (Level 3) to join the General Insurance team in a supportive, family-run environment.

You will gain hands-on experience, deliver excellent customer service, and learn through structured mentoring. The role offers full training and a clear pathway for progression within the company.

Qualifications

• As a Business Administration Apprentice you will support day-to-day operations in the General Insurance department.
• You will learn by doing, with mentoring and guidance from experienced colleagues.
• Develop customer service and administrative skills in a professional environment.

Responsibilities

• Providing administrative support to the General Insurance team
• Handling incoming calls and emails professionally
• Assisting with customer enquiries and policy documentation
• Maintaining accurate records and updating internal systems
• Supporting insurance applications and renewals
• Ensuring compliance with company procedures and industry regulations

Skills

Organisational skills

Communication

Customer service

Attention to detail

Education

Level 3 Business Administration Apprenticeship

GCSE Maths & English

Job description

Business Administration Apprentice (Level 3)

• Mapp’s Mortgage & Insurance – General Insurance Department
• Mapp’s Mortgage & Insurance is offering an exciting opportunity for a motivated and organised individual to join our General Insurance team as a Business Administration Apprentice (Level 3).
• We are a small family-run firm offering a supportive environment where you can learn, develop valuable workplace skills, and gain hands‑on experience while working towards a nationally recognised qualification.

Working Week:

• Monday to Friday, 9:00am – 5:00pm
  30-minute lunch break
  Total hours per week: 37.5

Wage:

• Competitive apprenticeship wage (in line with government guidelines)

Expected Duration:

• 18 months
• Possible Start Date
• To be confirmed

About the Role:

• As a Business Administration Apprentice, you will support the day-to-day operations of our General Insurance department. You will work alongside experienced professionals, learning how to deliver excellent customer service while maintaining efficient administrative processes.

Key Responsibilities:

• Providing administrative support to the General Insurance team
• Handling incoming calls and emails professionally
• Assisting with customer enquiries and policy documentation
• Maintaining accurate records and updating internal systems
• Supporting insurance applications and renewals
• Ensuring compliance with company procedures and industry regulations

What We Offer

• Level 3 Business Administration Apprenticeship qualification
• Full training and ongoing support from experienced mentors
• Friendly and professional working environment
• Opportunity for career progression within the company
• Valuable experience within the insurance and financial services sector
• Why Join Mapp’s Mortgage & Insurance?
• At Mapp’s, we pride ourselves on delivering excellent service to our clients while supporting the development of our team. As an apprentice, you will become an important part of the business from day one.