Business Administration Apprentice

Mears Group; Birmingham; On-site; GBP 26,000 - 32,000; Part time

Benefits offered by this job

Chromebook and uniform supplied

Industry-recognised qualification

25 days annual leave

Driving lessons contribution

Staff perks through Mears Rewards

Job summary

Mears Group offers a Business Administration Apprentice position in Birmingham. The fixed-term apprenticeship runs for about 18 months, starting with guided mentorship within the Administration teams.

You will support Voids or Responsive Repairs, liaise with clients and contractors, and gain real-life experience while completing your college course. Salary is paid for normal hours plus study time, with a Chromebook and uniform provided, plus benefits and future opportunities within a

Qualifications

• A genuine desire to learn and develop the required technical knowledge, including safety procedures.
• Strong communication skills.
• Ability to build and maintain positive customer and client relationships.
• Need to travel to the branch.

Responsibilities

• Develop within the role guided by your mentor.
• Support administration for Voids or Responsive Repairs in Birmingham.
• Liaise with stakeholders, clients and contractors via email or phone.
• Compile reports and respond to queries, complaints and compliments.
• Attend meetings and perform general administrative tasks.

Skills

Strong communication skills

Customer relationships

Willingness to learn

Education

Business Administration (level 3)

Job description

Annual salary: up to £28,995.20

Business Administration Apprentice Course title: Business Administration (level 3)

Location: Birmingham

Contract Type: Fixed Term Apprenticeship

• Age 16–17: £8.26 per hour — 40 hours per week (including time for study leave)


• Age 18–20: £11.20 per hour — 40/42.5 hours per week (including time for study leave)


• Age 21+: £13.21 per hour— 40/42.5 hours per week (including time for study leave)

The programme has an expected duration of approximately 18 months

About apprenticeships at Mears Group: Apprenticeships are an underpinning part of Mears’ philosophy; we are committed to developing the next generation of our workforce, many of our most senior people started their working life as an apprentice. Whether you are fresh out of school or college or looking for a complete career change, Mears can offer you a great foundation to your future career and beyond. All our Apprentices are paid above the national minimum wage, and you’ll be paid for your normal working hours plus your attendance at college, with the opportunity to get real life experiences such as organising repairs in people’s homes, getting involved in community projects and improving people’s lives by being customer focused.

What does a life as an Business Support Administrator look like?

As a Business Support Apprentice, you will be developing within the role guided by your mentor. The role will be based within our Administration teams within Birmingham and you will be working alongside the teams supporting the Voids Contract or the Responsive Repairs Contract. You will be involved in lots of different duties including, liaising, and communicating with stakeholders, clients and contractors, compile reports, answering queries, complaints and compliments via email or phone, undertake administrative takes such as typing up notes and attending meetings.

The apprenticeship course will cover the following:

• Introduction to business administration within an accommodation and housing environment


• Developing effective communication skills, including answering phone calls and responding to emails professionally


• Providing reception support and dealing with internal and external enquiries


• Administrative and office support skills, including filing, photocopying, and document management


• Data input and maintaining accurate records on internal systems


• Understanding confidentiality, data protection, and professional standards


• Supporting the Accommodation team with day-to-day operational tasks


• Learning how the wider accommodation team operates and how departments work together


• Developing organisational and time-management skills in a busy office environment


• Building confidence in using office IT systems and software

What do you need to be a successful applicant:

• Required to get to branch


• A genuine desire to learn and develop strong technical knowledge, including the skills, technology, and safety procedures needed to carry out the full range of tasks


• Strong communication skills


• Ability to build and maintain positive customer and client relationships

Please note due to the nature of the role, successful applicants must complete a basic Maths and English assessment

What do you will get:

• Chromebook, and uniform supplied


• An industry‑recognised qualification


• 25 days’ annual leave, plus bank holidays


• £250 contribution towards driving lessons


• Annual Mears Fun Day - a company‑wide celebration as a thank‑you from the Executive Team


• Support from Mears Group Apprentice Ambassadors


• Apprenticeship events and reward trips


• Staff perks through Mears Rewards - including discounts on weekly groceries (up to 10%), holidays, eye‑test vouchers, ShareSave scheme, and more

A bit about us.

Mears Group PLC is a leading provider of housing and care services in the UK. With a strong emphasis on social responsibility and community well‑being, Mears specialises in delivering housing solutions, maintenance services, and care support to a diverse client base. The group’s expertise encompasses responsive repairs, planned maintenance, and housing management, contributing to the overall improvement of living conditions for individuals and communities. Mears Group is committed to fostering a positive impact on society, making it an attractive prospect for individuals seeking a career in a socially responsible and dynamic organisation. A career with Mears Group means putting people and customers at the heart of what you do, every day. Our culture is built on what we call our ‘Red Thread’ – the common values we share that make us what we are.

All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship.

Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment.

At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all.

We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers.

In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility.

We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.

We are the people behind the smile! At Mears we look for people who share our vision and values - to make a positive difference to the communities we serve. We do this by improving homes, improving communities and improving lives. We are proud of our business and the opportunities we provide to colleagues working across the UK.

Our Values - Customers / Innovation / Teamwork / Responsibility