Level 3 Apprentice - Business And Administration

Sanctuary Group; Birmingham; On-site; GBP 18,000 - 22,000; Full time

Benefits offered by this job

25 days annual leave

Pension contributions

Life Assurance

Employee discounts

Cycle to Work

Job summary

Sanctuary Group is offering an Apprenticeship – Business and Administration Level 3 in Sutton Coldfield. The fixed-term contract runs for 18 months, with a starting salary of £19,968 and a 40-hour week.

The role sits in the Property Services area within the Regional Commercial Team, supported by Lifetime Training for national qualification delivery. The apprenticeship develops practical work experience while studying for the Level 3 qualification, with ongoing guidance from the team to help you

Qualifications

• GCSEs at Grade 4 or above including Maths and English
• Strong knowledge of Microsoft Office applications (Word, Excel and Outlook)

Responsibilities

• Provide administrative and commercial support within Property Services
• Manage mailbox and run/report analyses
• Assist contractor performance tracking and reporting throughout apprenticeship

Skills

GCSEs

Microsoft Office

Education

GCSEs Grade 4+ including Maths & English

Tools

Microsoft Office

Job description

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

Apprentice – Business and Administration Level 3

Fixed term contract for 18 months

Sutton Coldfield

Starting salary year 1: £19,968

40 hours per week

University isn’t always the answer!

Are you looking for your next step or change in career? This is an exciting opportunity to join our award-winning Apprenticeship programme. In partnership with our training provider - Lifetime Training - the programme offers you a chance to study for a Business and Administration Level 3 nationally recognised qualification, all whilst gaining practical work experience.

We are fully committed to support all our apprentices during their training. We’re looking for individuals with the potential to be future leaders within our business, who is keen to immerse themselves and work across all areas of our businesses with the ambition and desire to build a long lasting, successful career with us.

What will you do?

You will be working within the Property Services area as part of the Regional Commercial Team. In this role, you will support a variety of administrative and commercial activities, including mailbox management, running and analysing reports, and assisting the team with contractor performance management by tracking contractor performance, producing and interrogating statistical data, and helping to ensure accurate and effective reporting. Throughout your apprenticeship, you will receive ongoing support and guidance from the team, providing you with valuable learning opportunities and helping you develop the skills and knowledge needed to succeed in your role.

What skills and abilities do I need to have?

We look for candidates who live and breathe our values; Ambition, Inclusion, Integrity, Quality and Sustainability - and have a willingness to learn, enthusiasm and dedication.

On top of this, practical skills we are looking for are;

• A minimum of 2 GCSEs at Grade 4 or above (or equivalent to), including Maths and English
• Knowledge of Microsoft Office applications (Word, Excel and Outlook)

About us

Sanctuary provides in-house repairs and maintenance services for an extensive portfolio of properties across Sanctuary. As part of a not-for-profit organisation, we aim to achieve outstanding results for our customers based on our values - working in an open and transparent way, creating strong partnerships with our customers and providing a first-class customer service.

Our Benefits

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

• 25 days annual leave (rising to a maximum of 30 days) plus public holidays (pro rata)
• A pension scheme with employer contributions from Sanctuary
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans
• Employee discounts
• Wellbeing support and tools
• Employee recognition scheme

Closing date: 9th October 2026

As part of the application process, your details will be shared with the training provider who may contact you to complete a further application. Both applications will form part of our overall application review process.

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

We work closely with the Home Office in order to prevent unlawful working.

A basic Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.

Sanctuary Maintenance Contractors Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.