Level 2 MSP Support Engineer — Microsoft 365 & Cloud

JGR Recruitment & Training Ltd; Bridgend; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Bonus and commission opportunities

Company pension scheme

Perkbox benefits portal

Birthday day off

Gym contribution

Counselling support

Wellbeing initiatives

Free parking

Job summary

JGR Recruitment & Training Ltd. is seeking a Level 2 Engineer for our Bridgend head office to join a busy MSP support team. The role involves hands-on troubleshooting across Microsoft 365, cloud platforms, endpoints, networking and telecoms environments.

Progression is a focus with training and certifications offered to develop towards more senior technical and project-focused roles within the business.

Qualifications

• Experience in an MSP or fast paced IT support environment.
• Strong troubleshooting skills and ability to identify root causes.
• Solid knowledge of Microsoft 365, Windows and networking fundamentals.

Responsibilities

• Provide 2nd line remote support across a varied customer base.
• Troubleshoot Microsoft 365, Windows, networking and cloud issues.
• Assist with onboarding, device management and endpoint troubleshooting.
• Support telecoms/VoIP related queries and escalate to Level 3 when needed.
• Maintain documentation, update tickets, and contribute to knowledge base.
• Work with customers to deliver excellent service and clear communication.

Skills

MSP experience

Troubleshooting

Microsoft 365

Networking basics

Tools

Ticketing systems

Remote support tools

Job description

JGR Recruitment & Training Ltd. is seeking a Level 2 Engineer for our Bridgend head office to join a busy MSP support team. The role involves hands-on troubleshooting across Microsoft 365, cloud platforms, endpoints, networking and telecoms environments.

Progression is a focus with training and certifications offered to develop towards more senior technical and project-focused roles within the business.