Lettings & Voids Coordinator

4Recruitment Services Ltd; London Borough of Brent; On-site; GBP 28,000 - 36,000; Full time

Job summary

4Recruitment Services Ltd is recruiting an experienced Lettings Officer for their client in Wembley. The role focuses on co-ordinating the letting process for void properties, maximizing rental income and ensuring timely sign-ups.

You will maintain records, handle inquiries and pre-empt issues in a proactive, professional manner. Responsibilities include arranging viewings, managing documentation, and liaising with contractors and internal teams to deliver a smooth end-to-end lettings experience

Qualifications

• Experience in social housing, voids, lettings or tenancy management is highly desirable.
• Customer-focused administrative or housing environment experience is preferred.
• Excellent organisational and time-management skills.
• The ability to manage a high volume of work and meet deadlines.
• The ability to build effective working relationships with internal and external stakeholders.
• Experience coordinating contractors, appointments, or services is advantageous.
• Good IT and data-management skills with accurate record-keeping.
• Basic DBS check

Responsibilities

• Coordinate viewings and sign-ups with customers.
• Provide an efficient administrative function, including data logging and responding to enquiries and complaints.
• Deliver a customer-focused lettings service for various tenure types.
• Be the first point of contact for queries and ensure timely responses.
• Manage all documentation for viewings, sign-ups, and property handover.
• Provide high-level customer service and promote self-sufficiency.
• Coordinate actions with partners and other services to meet expectations.
• Liaise with customers and stakeholders for a seamless end-to-end lettings process.
• Input void and maintenance specifications into relevant systems.
• Liaise with contractors and clients; minute meetings as required.
• Identify hard-to-let properties and discuss innovations to improve lettings.

Skills

Organisational skills

Time-management

Stakeholder relationships

Data management

IT literacy

Tools

IT systems

Job description

4Recruitment Services Ltd is recruiting an experienced Lettings Officer for their client in Wembley. The role focuses on co-ordinating the letting process for void properties, maximizing rental income and ensuring timely sign-ups.

You will maintain records, handle inquiries and pre-empt issues in a proactive, professional manner. Responsibilities include arranging viewings, managing documentation, and liaising with contractors and internal teams to deliver a smooth end-to-end lettings experience