Lettings Officer

Goodman Masson; Baldock; On-site; GBP 33,000 - 39,000; Full time

Job summary

A social housing provider in Hertfordshire is seeking an Interim Lettings Officer to manage end-to-end voids and lettings processes, ensuring properties are let efficiently and compliantly within turnaround targets.

Responsibilities include coordinating voids, nominations, viewings, sign-ups, and liaison with local authorities and applicants. The role requires experience in lettings and knowledge of housing allocations and tenancy requirements.

Qualifications

• Experience in lettings, allocations or voids within social housing.
• Knowledge of housing allocations and tenancy requirements.
• Ability to liaise with authorities and applicants.
• Strong organisational and communication skills.

Responsibilities

• Coordinate voids and lettings activity, from tenancy terminations and pre-void contact through to sign-up and handover.
• Process nominations and applications, making fair allocation decisions in line with policies and local authority agreements.
• Advertise properties, manage shortlists and coordinate viewings and tenancy sign-ups.
• Liaise with local authorities, internal teams and applicants to ensure a smooth lettings process.
• Complete pre-tenancy assessments, considering affordability, support needs and tenancy suitability.
• Monitor void turnaround times, maintain accurate records and produce performance reports.
• Chair voids meetings and work collaboratively with relevant teams to minimise delays and rental income loss.

Skills

Voids/lettings experience

Communication skills

Organisational skills

Customer service

Job description

Interim Lettings Officer

Location: Hertfordshire
Rate: £24-£28 per hour Umbrella
Contract: Until the end of March 2027

An opportunity has arisen for an experienced Lettings Officer to join a social housing provider in Hertfordshire on an interim basis.

The role will support the end-to-end voids and lettings process, ensuring properties are let efficiently, compliantly and within agreed turnaround targets.

Key Responsibilities:

• Coordinate voids and lettings activity, from tenancy terminations and pre-void contact through to sign-up and handover.
• Process nominations and applications, making fair allocation decisions in line with policies and local authority agreements.
• Advertise properties, manage shortlists and coordinate viewings and tenancy sign-ups.
• Liaise with local authorities, internal teams and applicants to ensure a smooth lettings process.
• Complete pre-tenancy assessments, considering affordability, support needs and tenancy suitability.
• Monitor void turnaround times, maintain accurate records and produce performance reports.
• Chair voids meetings and work collaboratively with relevant teams to minimise delays and rental income loss.

Requirements:

• Driving License and access to own vehicle
• Previous experience in lettings, allocations or voids within social housing.
• Knowledge of housing allocations, tenancy requirements and relevant legislation.
• Experience working with local authority nominations and Choice Based Lettings systems.
• Strong organisational, communication and customer service skills.