Lettings Officer

RG Setsquare; London Borough of Brent; On-site; GBP 47,000 - 54,000; Full time

Job summary

Eden Brown is currently recruiting for a temporary Lettings Officer role based in North West London. You will manage end-to-end lettings, coordinate viewings, verify eligibility and tenancy sign-ups, and liaise with applicants, tenants and internal teams to minimise void periods.

The contract is for 3 months with an umbrella rate of £24.65 per hour. The role requires strong customer service and knowledge of lettings processes and housing legislation, addressing issues promptly.

Qualifications

Responsibilities

• Manage the end-to-end lettings process from availability to tenancy sign-up.
• Allocate properties in line with policy and housing legislation.
• Verify applicant eligibility and supporting evidence.
• Arrange and conduct property viewings and coordinate offers.
• Liaise with applicants, tenants, housing officers and repairs teams.
• Maintain accurate records and minimise void periods.
• Ensure lettings activities comply with legislation and data protection.
• Provide excellent customer service and resolve issues promptly.
• Escalate safeguarding concerns or tenancy risks where appropriate.

Job description

Are you in search of a temporary yet fulfilling role? Look no further! We're thrilled to offer an exciting position for our client based in North West London who are looking to appoint a Lettings Officer for the 3 months ongoing, at the rate of £24.65 per hour umbrella

Job responsibilities

• We are seeking a proactive and customer-focused Lettings Officer to manage the allocation and letting of properties, ensuring homes are let efficiently and in line with relevant policies and procedures. The role involves coordinating viewings, verifying applicant eligibility, managing offers and tenancy sign-ups, maintaining accurate records, and liaising with applicants, tenants, and internal teams to ensure a smooth lettings process and minimise property void periods.
• Manage the end-to-end lettings process, from property becoming available through to tenancy sign-up.
• Allocate properties in accordance with the organisation's allocations policy and relevant housing legislation.
• Review applications and verify applicant eligibility, documentation and supporting evidence.
• Arrange and conduct property viewings, ensuring prospective tenants are kept informed throughout the process.
• Make offers of accommodation and coordinate tenancy sign-ups, ensuring all paperwork is completed accurately.
• Liaise with applicants, tenants, housing officers, repairs teams and external agencies to support an efficient lettings service.
• Monitor vacant properties and work proactively to minimise rent loss and reduce void periods.
• Maintain accurate records of offers, refusals, sign-ups and property availability.
• Ensure properties are ready for letting by liaising with repairs and maintenance teams.
• Provide excellent customer service, responding to enquiries and resolving issues professionally and promptly.
• Ensure all lettings activities comply with relevant legislation, policies, procedures and equality requirements.
• Monitor lettings performance and contribute to service improvements and performance targets.
• Handle sensitive and confidential information in accordance with data protection requirements.
• Identify and escalation complex cases, safeguarding concerns or potential tenancy risks where appropriate.

Eden Brown is acting as an Employment Business in relation to this vacancy