Lettings Officer

Public Sector; England; On-site; GBP 33,000 - 39,000; Full time

Job summary

Public Sector is seeking an Interim Lettings Officer in Hertfordshire to manage the end-to-end voids and lettings process, ensuring timely and compliant outcomes. The role requires coordinating nominations, advertising properties, arranging viewings and sign-ups, while liaising with local authorities and applicants to ensure a smooth process.

The position supports the housing provider in delivering efficient lettings, meeting turnaround targets and minimising rental income loss through effective

Qualifications

• Experience in lettings/allocations or voids within social housing.
• Knowledge of housing allocations and tenancy requirements.
• Experience with local authority nominations and CB lettings.
• Strong organisational, communication and customer service skills.

Responsibilities

• Coordinate voids and lettings from termination to sign-up and handover.
• Process nominations and applications with fair allocations.
• Advertise properties, manage shortlists and coordinate viewings.
• Liaise with local authorities, teams and applicants for smooth lettings.
• Complete pre-tenancy assessments considering affordability and needs.
• Monitor void turnaround times, keep records and reports.
• Chair voids meetings and minimise delays and rental loss.

Skills

Driving license

Lettings experience

Housing allocations

Choice Based Lettings

Organisational skills

Communication skills

Customer service

Job description

Interim Lettings Officer

Location: Hertfordshire
Rate: £24-£28 per hour Umbrella
Contract: Until the end of March 2027

An opportunity has arisen for an experienced Lettings Officer to join a social housing provider in Hertfordshire on an interim basis.

The role will support the end-to-end voids and lettings process, ensuring properties are let efficiently, compliantly and within agreed turnaround targets.

Key Responsibilities:

• Coordinate voids and lettings activity, from tenancy terminations and pre-void contact through to sign-up and handover.
• Process nominations and applications, making fair allocation decisions in line with policies and local authority agreements.
• Advertise properties, manage shortlists and coordinate viewings and tenancy sign-ups.
• Liaise with local authorities, internal teams and applicants to ensure a smooth lettings process.
• Complete pre-tenancy assessments, considering affordability, support needs and tenancy suitability.
• Monitor void turnaround times, maintain accurate records and produce performance reports.
• Chair voids meetings and work collaboratively with relevant teams to minimise delays and rental income loss.

Requirements:

• Driving License and access to own vehicle
• Previous experience in lettings, allocations or voids within social housing.
• Knowledge of housing allocations, tenancy requirements and relevant legislation.
• Experience working with local authority nominations and Choice Based Lettings systems.
• Strong organisational, communication and customer service skills.