Lettings & Tenancy Coordinator

BCP Council; Hurn; On-site; GBP 25,000 - 34,000; Full time

Job summary

BCP Council manages lettings for empty homes, including advertising and tenancy documentation, and oversees mutual exchanges in line with statutory rules. The role covers tenancy changes, advice to residents, and responsive customer service across housing matters.

You’ll support service improvements and strive to enhance the resident experience, with a focus on accurate admin and timely processing in a busy social housing environment.

Qualifications

• Proven experience working within social housing, with a good understanding of housing policies, procedures and legislation.
• Experience managing housing administration processes such as lettings, mutual exchanges, tenancy changes, successions or related services.
• Strong organisational skills and the ability to manage competing priorities while meeting deadlines and performance targets.
• Excellent customer service skills with experience supporting customers through a variety of communication channels.
• Confidence building positive working relationships with colleagues, residents and external stakeholders.
• Strong IT skills, including experience using housing management systems and Microsoft Office applications.
• A proactive approach to problem-solving and service improvement., Minimum of 12 months' experience working within social housing.
• 2 A Levels, CIH Level 3 qualification (or above), or equivalent experience.
• Experience undertaking administrative duties in a busy environment.
• Strong written and verbal communication skills.
• Excellent attention to detail and ability to work accurately to deadlines.
• Subject to a DBS check.

Responsibilities

• Managing a caseload to ensure timely and accurate letting of empty homes, including advertising properties, processing nominations and preparing tenancy documentation.
• Managing the end-to-end mutual exchange process in line with statutory requirements and BCP Homes policies.
• Administering tenancy changes, including successions, joint tenancies and household amendments.
• Providing advice and information to residents on a range of housing-related matters.
• Responding to customer enquiries and working with partners to resolve issues effectively.
• Supporting service improvements and helping to enhance the customer experience.

Skills

Social housing experience

Customer service

Organisation & time management

Communication skills

IT skills

Education

2 A Levels

CIH Level 3 or above

Tools

Housing management system

Microsoft Office

Job description

BCP Council manages lettings for empty homes, including advertising and tenancy documentation, and oversees mutual exchanges in line with statutory rules. The role covers tenancy changes, advice to residents, and responsive customer service across housing matters.

You’ll support service improvements and strive to enhance the resident experience, with a focus on accurate admin and timely processing in a busy social housing environment.