Residential Lettings Admin & Compliance Coordinator

mycitipad ltd; Greater London; On-site; GBP 22,000 - 28,000; Full time

Job summary

mycitipad ltd in London is seeking an organised administrator to support day-to-day management of our residential portfolio, including social housing stock and private rented sector homes. You will manage lettings administration from offer acceptance to move-in, including referencing, tenancy agreements, deposits, inventories and check-ins, coordinating with residents, landlords and contractors.

The role emphasises accuracy, proactive communication and driving improvements to our MRI-based

Qualifications

• Excellent organisation and attention to detail with the ability to manage multiple properties, deadlines and priorities.
• Experience in lettings, social housing or residential property management preferred.
• Proactive and practical approach with interest in improving processes and learning new systems.
• Good IT skills and experience with property management software or MRI is desirable.

Responsibilities

• Manage lettings administration from offer acceptance to move-in, including referencing, tenancy agreements, deposits, inventories and check-ins.
• Prepare renewals, rent reviews, notices, check-out paperwork and proposed deposit deductions.
• Maintain accurate property, landlord, resident and tenancy records on MRI, including agreements, certificates, invoices and correspondence.
• Monitor tenancy dates, renewals, gas safety certificates, EICRs, EPCs and other compliance deadlines.
• Monitor rent payments and arrears, contact residents regarding outstanding balances or payment arrangements, record actions and escalate serious cases.
• Respond to day-to-day enquiries and coordinate maintenance from initial report through to completion, including quotations, approvals, contractor instructions and access.
• Coordinate inspections, cleaning and remedial works, and ensure vacant properties are ready for marketing and re-letting.
• Liaise with residents, landlords, contractors, managing agents, concierge teams, local authorities and utility providers.
• Prepare regular property management and arrears reports, support complaint handling and provide general administration to the wider team.
• Help develop and improve MRI-based lettings workflow and landlord portal to make the service more accurate, efficient and consistent.

Skills

MRI experience

Microsoft Office

Property management systems

Job description

mycitipad ltd in London is seeking an organised administrator to support day-to-day management of our residential portfolio, including social housing stock and private rented sector homes. You will manage lettings administration from offer acceptance to move-in, including referencing, tenancy agreements, deposits, inventories and check-ins, coordinating with residents, landlords and contractors.

The role emphasises accuracy, proactive communication and driving improvements to our MRI-based