Lettings Officer: Housing Allocations & Customer Support

"Stevenage Borough Council"; Stevenage; Sur place; GBP 35 000 - 38 000; Plein temps

Avantages offerts par ce poste

Pension Scheme

Flexible working

Job share opportunities

25 days annual leave

Learning and development opportunities

Employee Assistance Programme

Cycle to Work scheme

Stevenage Credit Union

Employee Discounts: CSSC

Health and Fitness membership

Trade Unions

Résumé du poste

Stevenage Borough Council is seeking a Lettings Officer to manage the council’s housing register and let vacant properties in line with the Allocations Policy. The role includes advising customers with housing needs and signposting to housing support services.

The post requires excellent communication, strong organisational skills and the ability to work independently while contributing to corporate objectives. A full UK driver’s licence and DBS clearance are required.

Qualifications

• Excellent communication skills and ability to manage expectations across formats.
• Good organisational and time management skills.
• Ability to evaluate complex policies and procedures and provide effective resolutions.
• Ability to work on own initiative with high attention to detail.
• Understand how the role contributes to corporate objectives and how other areas interact.

Responsabilités

• Manage and maintain the council’s housing register in line with Allocations Policy.
• Ensure vacant properties are let in accordance with processes and timescales to minimise rental loss.
• Provide ongoing housing advice and signpost customers to housing support services.

Connaissances

Communication skills

Time management

Organisation

Attention to detail

Initiative

DBS clearance

Driver's licence

Description du poste

Stevenage Borough Council is seeking a Lettings Officer to manage the council’s housing register and let vacant properties in line with the Allocations Policy. The role includes advising customers with housing needs and signposting to housing support services.

The post requires excellent communication, strong organisational skills and the ability to work independently while contributing to corporate objectives. A full UK driver’s licence and DBS clearance are required.