Lettings Officer: Fast-Track Council Housing (Fixed-Term)

The Methodist Church in Britain; Christchurch; Sur place; GBP 22 000 - 30 000; Plein temps

Avantages offerts par ce poste

Progression within pay band

Enhanced Pay and Reward package

Résumé du poste

BCP Homes within Bournemouth, Christchurch and Poole Council is seeking a two-year fixed-term Lettings Officer to accelerate the letting of empty council properties and manage the end-to-end lettings process from first contact to tenancy sign-up.

You will handle viewings, nominations, and tenancy paperwork, work with partner agencies to shorten void periods, monitor performance against targets, and maintain accurate records in housing management systems.

Qualifications

• Experience in social housing, lettings, allocations or housing management.
• Ability to manage competing priorities and meet demanding targets.
• Experience delivering results in a fast-paced environment with strong customer service.
• Excellent communication and stakeholder management skills.
• Strong IT skills including housing management systems and Microsoft Office.

Responsabilités

• Manage the letting of empty council properties so homes are occupied as quickly as possible.
• Take ownership of properties through the lettings process, progressing cases to cut void periods and re-let times.
• Arrange and conduct viewings with prospective tenants, advising them throughout.
• Process nominations, applications and tenancy paperwork accurately, in line with housing policy and procedure.
• Work with colleagues and partner agencies to remove barriers to lettings and ready properties for occupation.
• Monitor caseloads and performance targets, acting promptly to keep cases moving.
• Support tenancy sustainment through tenancy management, advice and sign-up processes.
• Advise customers on housing management matters, including lettings, tenancy conditions and related services.
• Maintain accurate records and keep housing management systems updated.

Connaissances

End-to-end lettings

Housing policy & legislation

Communication & stakeholder mgmt

Organisational skills

IT skills - housing systems & MSOffice

Outils

Housing management systems

Microsoft Office

Description du poste

BCP Homes within Bournemouth, Christchurch and Poole Council is seeking a two-year fixed-term Lettings Officer to accelerate the letting of empty council properties and manage the end-to-end lettings process from first contact to tenancy sign-up.

You will handle viewings, nominations, and tenancy paperwork, work with partner agencies to shorten void periods, monitor performance against targets, and maintain accurate records in housing management systems.