Lettings Officer - 2 year fixed term contract

The Methodist Church in Britain; Christchurch; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Progression within pay band

Enhanced Pay and Reward package

Job summary

BCP Homes within Bournemouth, Christchurch and Poole Council is seeking a two-year fixed-term Lettings Officer to accelerate the letting of empty council properties and manage the end-to-end lettings process from first contact to tenancy sign-up.

You will handle viewings, nominations, and tenancy paperwork, work with partner agencies to shorten void periods, monitor performance against targets, and maintain accurate records in housing management systems.

Qualifications

• Experience in social housing, lettings, allocations or housing management.
• Ability to manage competing priorities and meet demanding targets.
• Experience delivering results in a fast-paced environment with strong customer service.
• Excellent communication and stakeholder management skills.
• Strong IT skills including housing management systems and Microsoft Office.

Responsibilities

• Manage the letting of empty council properties so homes are occupied as quickly as possible.
• Take ownership of properties through the lettings process, progressing cases to cut void periods and re-let times.
• Arrange and conduct viewings with prospective tenants, advising them throughout.
• Process nominations, applications and tenancy paperwork accurately, in line with housing policy and procedure.
• Work with colleagues and partner agencies to remove barriers to lettings and ready properties for occupation.
• Monitor caseloads and performance targets, acting promptly to keep cases moving.
• Support tenancy sustainment through tenancy management, advice and sign-up processes.
• Advise customers on housing management matters, including lettings, tenancy conditions and related services.
• Maintain accurate records and keep housing management systems updated.

Skills

End-to-end lettings

Housing policy & legislation

Communication & stakeholder mgmt

Organisational skills

IT skills - housing systems & MSOffice

Tools

Housing management systems

Microsoft Office

Job description

This two-year fixed-term Lettings Officer post sits in BCP Homes, the council's housing service. The role centres on filling empty council homes quickly and fairly for households in housing need, managing each letting from first contact through to tenancy sign-up. It is target-driven, with a busy caseload, frequent viewings and close working with partner agencies to shorten re-let times. Visa sponsorship is not offered, so existing right to work in the UK is required.

What the job involves

• Manage the letting of empty council properties so homes are occupied as quickly as possible
• Take ownership of properties through the lettings process, progressing cases to cut void periods and re-let times
• Arrange and conduct viewings with prospective tenants, advising them throughout
• Process nominations, applications and tenancy paperwork accurately, in line with housing policy and procedure
• Work with colleagues and partner agencies to remove barriers to lettings and ready properties for occupation
• Monitor caseloads and performance targets, acting promptly to keep cases moving
• Support tenancy sustainment through tenancy management, advice and sign-up processes
• Advise customers on housing management matters, including lettings, tenancy conditions and related services
• Maintain accurate records and keep housing management systems updated

Experience

• Experience in social housing, lettings, allocations or housing management
• Proven ability to manage competing priorities and work to demanding performance targets
• Experience delivering results in a fast-paced environment, balancing timeliness, accuracy and customer service

Skills & knowledge

• Strong understanding of end-to-end lettings processes and the factors that affect void turnaround
• Knowledge of housing legislation, policy and good practice
• Excellent communication and stakeholder management skills
• Strong organisational skills and attention to detail
• Excellent IT skills, including housing management systems and Microsoft Office

Checks & eligibility

• Right to work in the UK, as visa sponsorship is not available
• Basic DBS check at the appropriate level

Nice to have

• Track record of improving lettings performance and reducing void turnaround times
• Experience maintaining excellent customer service while managing a busy caseload

What’s offered

• Clear progression within a defined pay band
• Enhanced benefits package under the new Pay and Reward package