Lettings Officer - 2 year fixed term contract

BCP Council; Christchurch, Poole; On-site; GBP 30,000 - 36,000; Full time

Job summary

BCP Council is seeking an experienced Lettings Officer to manage the end-to-end lettings process for council homes, ensuring rapid and fair allocations to those in housing need. You will work with applicants, residents, and partner agencies to minimise void periods and drive improvements in re-let performance.

This role emphasizes balancing customer service with compliance and performance targets in a busy lettings environment.

Qualifications

• Experience in social housing lettings, allocations or housing management.
• Strong understanding of end-to-end lettings processes and void turnaround factors.
• Ability to manage competing priorities, progress cases proactively and meet performance targets.

Responsibilities

• Manage the letting of empty council properties to minimise void periods.
• Progress cases through the lettings process to reduce re-let times.
• Arrange and conduct viewings with prospective tenants and provide guidance.
• Process nominations, applications and tenancy paperwork per policies.
• Collaborate with colleagues and partners to remove barriers to lettings.
• Monitor caseloads and performance targets to meet service objectives.
• Support tenancy sustainment through effective management and sign-up processes.
• Provide advice on housing management matters and tenancy conditions.
• Maintain records and keep housing systems updated.

Skills

Social housing lettings

End-to-end lettings

Stakeholder management

Prioritisation

Customer service

Timeliness

IT skills

Tools

Housing management system

Microsoft Office

Job description

Starting salary for this role is £33,119.

Learn more in our ‘More than just a job’ brochure on our careers site.

Internal colleagues are also normally appointed at the bottom of the band, unless moving within the same profession and skill level, where the pay band is the same they can be appointed to the existing pay point.

This role sits within a well defined pay band, offering clear progression as you grow your career at BCP. Without exception all new starters begin at the entry point of the band, ensuring fairness and consistency across the organisation. Be part of a forward thinking workplace where you’re supported to grow and you can truly #BeTheDifference at BCP.

Why Join BCP Homes?

At BCP Homes, you will be joining an organisation that is making a real difference to the lives of thousands of residents across Bournemouth, Christchurch and Poole. We are proud of the progress we have made and the high-quality services we provide, including achieving a C1 Consumer grading from the Regulator of Social Housing. As we continue to build on this success and maintain excellent services for our residents, we are investing in our future and recruiting talented people to join our teams.

Our focus on resident safety, service quality, accountability and engagement gives employees the confidence that they are working for an organisation that is recognised for doing the right things, in the right way.

Role Purpose

At BCP Homes, we're committed to providing safe, sustainable homes and excellent services to our residents. As a Lettings Officer, you will play a key role in ensuring that council homes are allocated quickly and fairly to those in housing need.

You will manage the end-to-end lettings process, working closely with applicants, residents, internal teams and partner organisations to minimise void periods and help people move into suitable accommodation as quickly as possible. A critical part of this role is driving improvements in re-let performance, ensuring properties are brought back into use promptly and lettings are progressed efficiently to reduce the time homes remain empty.

This is an excellent opportunity for an experienced housing professional who understands the importance of balancing customer service, compliance and performance targets within a busy lettings environment.

Main Responsibilities

• Manage the letting of empty council properties, ensuring homes are occupied as quickly as possible.
• Take ownership of properties through the lettings process, proactively progressing cases to minimise void periods and improve re-let times.
• Arrange and conduct viewings with prospective tenants, providing advice and information throughout the lettings process.
• Process nominations, applications and tenancy paperwork accurately and in line with housing policies and procedures.
• Work collaboratively with colleagues and partner agencies to remove barriers to lettings and ensure properties are ready to be occupied at the earliest opportunity.
• Monitor caseloads and performance targets, taking timely action to keep cases moving and achieve service objectives.
• Support tenancy sustainment through effective tenancy management, advice and sign-up processes.
• Provide advice to customers on housing management matters, including lettings, tenancy conditions and related housing services.
• Maintain accurate records and ensure housing management systems are updated appropriately.

The Ideal Candidate

We're looking for an experienced and motivated housing professional who understands the importance of efficient lettings services in reducing void loss and maximising the availability of homes for those in need.

You Will Have

• Experience working within a social housing, lettings, allocations or housing management environment.
• A strong understanding of end-to-end lettings processes and the factors that influence void turnaround performance.
• A proven ability to manage competing priorities, progress cases proactively and work to demanding performance targets.
• Experience of delivering results in a fast-paced environment where timeliness, accuracy and customer service are equally important.
• Knowledge of housing legislation, policy and good practice.
• Excellent communication and stakeholder management skills.
• Strong organisational skills and attention to detail.
• Excellent IT skills, including experience of housing management systems and Microsoft Office applications.

We’re particularly keen to hear from candidates who have a track record of improving lettings performance, reducing void turnaround times and maintaining excellent customer service while managing a busy caseload.

Please note, this role is not eligible for visa sponsorship and we can only consider applicants with existing right to work in the UK.

At BCP Council, inclusion is more than a promise – it’s how we work.

We’re committed to providing a fully inclusive recruitment process ensuring every candidate and colleague has the support and reasonable adjustments they need to thrive.

From the moment you apply, through the recruitment process and throughout your career with us, we’ll be here to listen and provide the help and support you need.

It’s why we’re proud to be a Disability Confident Employer – and why you can trust that we’ll always do our best to make your experience positive and accessible.

If you require any reasonable adjustments or support during the recruitment process, please let us know when you apply or contact us directly – we’re here to help. For further information on the accessibility support we can offer please see here: Preparing for your interview | Working for BCP.

About BCP Council

BCP Council provides services to a diverse community of 400,000 residents and employs more than 5,000 people. Our area includes over 15 miles of beautiful world-renowned coastline. We can offer career defining roles to transform and improve services. By working with us, you can help deliver a vision of a thriving, world-class, prosperous and inclusive place for generations to come.

Our Benefits

A Place to Thrive – Join BCP Council

At BCP Council, we’re not just building a workforce— we’re transforming how we recognise and reward our people.

Check out our attractive enhanced benefits and find out more about the new Pay and Reward package at Employee benefits | Working for BCP

Be the difference - Join an organisation that values you. More About us | Working for BCP

Basic DBS

BCP Council is committed to safeguarding and promoting the welfare of the community and expects all staff and volunteers to share the same commitment. Applicants to this post will be required to complete the appropriate level of Disclosure & Barring Service Check.