Lettings Officer (2-Year Fixed-Term)

Bournemouth Borough Council; Christchurch; Remote; GBP 30,000 - 36,000; Full time

Job summary

Bournemouth Borough Council is seeking a Lettings Officer on a 2 year fixed-term contract based in Kinson, United Kingdom. The role focuses on end-to-end lettings to housing need, with emphasis on reducing void periods and timely re-let progression.

The ideal candidate will have social housing lettings experience, strong customer service, and good IT skills. The role includes working with partners and internal teams, ensuring accurate tenancy paperwork and policy adherence.

Qualifications

• Experience in social housing lettings is essential.
• Ability to manage end-to-end lettings processes with accuracy.
• Strong customer service and stakeholder communication.

Responsibilities

• Manage letting of empty council properties to minimise voids.
• Progress cases proactively and drive faster re-let times.
• Arrange and conduct viewings for prospective tenants.
• Process nominations, applications and tenancy paperwork per policies.
• Collaborate with colleagues and partner agencies to remove barriers to lettings.
• Monitor caseloads and performance targets to meet service objectives.
• Support tenancy sustainment through effective sign-up and guidance.
• Maintain accurate records in housing management systems.

Skills

Social housing lettings experience

End-to-end lettings

Prioritisation

Customer service

Stakeholder management

IT skills

Tools

Housing management systems

Microsoft Office

Job description

Bournemouth Borough Council is seeking a Lettings Officer on a 2 year fixed-term contract based in Kinson, United Kingdom. The role focuses on end-to-end lettings to housing need, with emphasis on reducing void periods and timely re-let progression.

The ideal candidate will have social housing lettings experience, strong customer service, and good IT skills. The role includes working with partners and internal teams, ensuring accurate tenancy paperwork and policy adherence.