Lettings Officer (2-Year FTC) - Faster Housing Allocations

BCP Council; Kinson; On-site; GBP 30,000 - 36,000; Full time

Job summary

BCP Council is seeking a Lettings Officer on a 2-year fixed term contract for the Kinson area. You will manage end-to-end lettings to allocate council homes quickly and fairly, minimise void periods, and drive re-let performance.

Joining a dedicated Housing and Protection team, you will handle nominations, tenant viewings, tenancy paperwork, and collaboration with partner agencies, ensuring compliance and high-quality customer service while meeting performance targets.

Qualifications

• Experience in social housing lettings or housing management.
• Strong understanding of end-to-end lettings processes and void turnaround performance.
• Proven ability to manage competing priorities and meet targets.
• Experience in fast-paced environments with emphasis on timeliness, accuracy and customer service.
• Knowledge of housing legislation and good practice.
• Excellent communication and stakeholder management.
• Strong organisational skills and attention to detail.
• Excellent IT skills, including housing management systems and MS Office.

Responsibilities

• Manage the letting of empty council properties, ensuring homes are occupied as quickly as possible.
• Take ownership of properties through the lettings process, proactively progressing cases to minimise void periods and improve re-let times.
• Arrange and conduct viewings with prospective tenants, providing advice and information throughout the lettings process.
• Process nominations, applications and tenancy paperwork accurately and in line with housing policies and procedures.
• Work collaboratively with colleagues and partner agencies to remove barriers to lettings and ensure properties are ready to be occupied at the earliest opportunity.
• Monitor caseloads and performance targets, taking timely action to keep cases moving and achieve service objectives.
• Support tenancy sustainment through effective tenancy management, advice and sign-up processes.
• Provide advice to customers on housing management matters, including lettings, tenancy conditions and related housing services.
• Maintain accurate records and ensure housing management systems are updated appropriately.

Skills

Social housing

End-to-end lettings

Prioritisation

Customer service

Housing legislation

Communication

Organisational skills

IT skills

Tools

Housing management systems

Microsoft Office

Job description

BCP Council is seeking a Lettings Officer on a 2-year fixed term contract for the Kinson area. You will manage end-to-end lettings to allocate council homes quickly and fairly, minimise void periods, and drive re-let performance.

Joining a dedicated Housing and Protection team, you will handle nominations, tenant viewings, tenancy paperwork, and collaboration with partner agencies, ensuring compliance and high-quality customer service while meeting performance targets.