Lettings Officer

Lift Four Dwellings Secondary; Ridgacre; On-site; GBP 18,000 - 24,000; Part time

Job summary

Lift Four Dwellings Secondary is seeking two casual Lettings Officers to connect our facilities with community groups, manage bookings, and ensure spaces are safe and ready for use. You will handle inquiries, contracts, and the lettings calendar, with some evening and weekend work to match the lettings schedule.

You will bring experience in customer-facing roles, comfort with IT systems and a good understanding of safeguarding and health & safety, plus excellent communication to build trusted

Qualifications

• Experience in a customer-facing role, ideally with community groups or schools.
• Ability to manage bookings or calendars.
• Comfortable using IT systems like email and online platforms.
• Solid understanding of safeguarding and health & safety.
• Strong communication to build trust with hirers, colleagues and visitors.

Responsibilities

• Guide community groups, sports clubs and local organisations through the booking process.
• Manage lettings calendar, issue contracts and keep records accurate.
• Coordinate facilities with school activities and prepare spaces for lettings.
• Ensure facilities are safe and ready and resolve issues during lettings.
• Create invoices, track payments and support income forecasts.
• Build relationships and promote facilities through tours and feedback.

Skills

Customer-facing

Bookings management

IT systems

Health & Safety

Communication

Job description

Are you someone who enjoys bringing people together and making great things happen in your local community? Lift Four Dwellings Secondary are looking for a Lettings Officer to help connect our facilities with the people who need them, while keeping students and visitors safe and everything running smoothly.

We are looking for two Lettings Officers on a casual basis to join our team.

Your new school

Led by Principal Claire Stoneman, the school has undergone significant transformation and improvement. We are proud to be known as a "small school with a big heart", where students are supported in a nurturing and ambitious environment.

Recent highlights include:
Most improved school in South Birmingham for progress in 2024
Among the most improved schools nationally
A recent Good Ofsted judgement
The best GCSE results in the school's history

Our school values are built around the Three R's:
Respect - treating others with kindness and dignity
Resilience - persevering through challenges
Responsibility - taking ownership of our actions and our futures

These values underpin our culture and guide the way we support our students every day.

About the role

As our Lettings Officer, you will be the friendly face of our facilities, guiding community groups, sports clubs, and local organisations through the booking process from first contact to event day. You will look after our lettings calendar, handle bookings, and make sure our spaces are ready and safe for everyone who uses them. This role offers real variety-mixing customer service, planning, and hands‑on support-and includes some evening and weekend work to match our lettings schedule.

Key responsibilities

• Respond to enquiries and guide hirers through availability, pricing, and booking terms
• Manage the booking system, issue contracts, and keep accurate records
• Work with school teams to prepare facilities and coordinate bookings around school activities
• Check facilities are safe and ready, and resolve any issues that come up during lettings
• Create invoices, track payments, and help build budget forecasts to support income growth
• Build relationships with local groups and promote our facilities through tours, feedback, and marketing

We are looking for someone who

You will have experience in a customer-facing role, ideally with community groups or schools, and feel confident managing bookings or calendars. You will be comfortable using IT systems like email and online platforms, and have a good understanding of safeguarding and health and safety. Strong communication skills are essential-you will need to build trusted relationships with hirers, colleagues, and visitors. Can you stay calm under pressure, manage your time well, and take the initiative when things need sorting?

Who is Lift Schools?

Lift Schools is made up of 62 primary, secondary and special schools, educating more than 35,000 pupils across the country. We believe education can transform lives - and we want every child in our schools to achieve their full potential.

How we support you

We want you to feel supported, valued and able to grow throughout your career with Lift Schools. From high-quality professional development and career progression to wellbeing support and opportunities to connect and collaborate across our network, we invest in you so you can do your best work.