Lettings Officer

Lift Four Dwellings Secondary; Halesowen; On-site; GBP 12,000 - 21,000; Full time

Job summary

Lift Four Dwellings Secondary is seeking two Lettings Officers on a casual basis to coordinate bookings for community groups, sports clubs and local organisations. You will guide hirers from first contact to event day, maintain the lettings calendar, issue contracts and ensure spaces are safe and well-prepared.

You'll work evenings and weekends to match the lettings schedule, using IT systems (email and online platforms) and building strong relationships with hirers, staff and visitors while

Qualifications

• Experience in a customer-facing role, ideally with community groups or schools.
• Confident managing bookings or calendars.
• Comfort using IT systems (email and online platforms).
• Good understanding of safeguarding and health and safety.
• Strong communication skills.

Responsibilities

• Respond to enquiries and guide hirers through availability, pricing, and booking terms
• Manage the booking system, issue contracts, and keep accurate records
• Work with school teams to prepare facilities and coordinate bookings around school activities
• Check facilities are safe and ready, and resolve any issues during lettings
• Create invoices, track payments, and help build budget forecasts to support income growth
• Build relationships with local groups and promote our facilities through tours, feedback and marketing

Job description

Are you someone who enjoys bringing people together and making great things happen in your local community? Lift Four Dwellings Secondary are looking for a Lettings Officer to help connect our facilities with the people who need them, while keeping students and visitors safe and everything running smoothly.

We are looking for two Lettings Officers on a casual basis to join our team.

Your new school

Led by Principal Claire Stoneman, the school has undergone significant transformation and improvement. We are proud to be known as a \"small school with a big heart\", where students are supported in a nurturing and ambitious environment.

Recent highlights include:

• Most improved school in South Birmingham for progress in 2024
• Among the most improved schools nationally
• A recent Good Ofsted judgement
• The best GCSE results in the school's history

Our school values are built around the Three R's: Respect - treating others with kindness and dignity, Resilience - persevering through challenges, Responsibility - taking ownership of our actions and our futures. These values underpin our culture and guide the way we support our students every day.

About the role

As our Lettings Officer, you will be the friendly face of our facilities, guiding community groups, sports clubs, and local organisations through the booking process from first contact to event day. You will look after our lettings calendar, handle bookings, and make sure our spaces are ready and safe for everyone who uses them. This role offers real variety-mixing customer service, planning, and hands‑on support‑and includes some evening and weekend work to match our lettings schedule.

Key responsibilities

• Respond to enquiries and guide hirers through availability, pricing, and booking terms
• Manage the booking system, issue contracts, and keep accurate records
• Work with school teams to prepare facilities and coordinate bookings around school activities
• Check facilities are safe and ready, and resolve any issues that come up during lettings
• Create invoices, track payments, and help build budget forecasts to support income growth
• Build relationships with local groups and promote our facilities through tours, feedback, and marketing

You will have experience in a customer‑facing role, ideally with community groups or schools, and feel confident managing bookings or calendars. You will be comfortable using IT systems like email and online platforms, and have a good understanding of safeguarding and health and safety. Strong communication skills are essential-you will need to build trusted relationships with hirers, colleagues, and visitors. Can you stay calm under pressure, manage your time well, and take the initiative when things need sorting?

Who is Lift Schools?

Lift Schools is made up of 62 primary, secondary and special schools, educating more than 35,000 pupils across the country. We believe education can transform lives - and we want every child in our schools to achieve their full potential.

How we support you

We want you to feel supported, valued and able to grow throughout your career with Lift Schools. From high-quality professional development and career progression to wellbeing support and opportunities to connect and collaborate across our network, we invest in you so you can do your best work.