Lettings Officer

Vivid Resourcing Ltd; Burton upon Trent; On-site; GBP 17,000 - 25,000; Full time

Job summary

Vivid Resourcing Ltd is seeking an interim Lettings Officer in Burton upon Trent to manage the lettings process end-to-end, from advertising to tenancy sign-up. You will assess eligibility, arrange viewings, complete sign-up visits, and ensure compliant documentation is in place while coordinating with housing management, repairs and voids teams.

The role requires strong communication, accuracy in record-keeping, and the ability to handle a live workload, with the aim to minimise void times and

Qualifications

• Experience in lettings, allocations or housing officer role, ideally within social housing.
• Knowledge of lettings and allocations processes, including sign-up of new tenancies.
• Understanding of legislation and good practice for social housing lettings.
• Experience using a housing management system and keeping accurate case records.
• Good communication and ability to handle a range of applicants.
• Strong organisational skills to manage varied workload and deadlines.
• Ability to work independently and as part of a team.
• Able to start at short notice and contribute from day one.

Responsibilities

• Manage lettings process for available properties from advertising to tenancy sign-up.
• Allocate homes in line with policy, nominations, and legislation.
• Carry out eligibility, suitability and affordability assessments.
• Arrange and carry out viewings and sign-up visits with new tenants.
• Prepare tenancy agreements and ensure documentation and checks are in place.
• Liaise with repairs and voids teams to keep void turnaround times low.
• Keep housing management systems accurate and up to date.
• Respond to queries from applicants, tenants and partner agencies.
• Support the wider housing team with ad hoc tasks as workload requires.

Skills

Lettings experience

Housing allocations

Communication skills

Organisational skills

Independent worker

Team player

Ability to start quickly

Record keeping

Deadline management

Tools

Housing management system

Job description

Location: Burton upon Trent, United Kingdom
Contract: Interim

About the role

Our client, a housing provider in Burton upon Trent, is looking for a Lettings Officer to join its housing team on an interim basis. The role focuses on getting homes let quickly and correctly, and will suit someone who can pick up a live workload and keep void times under control.

The successful candidate will manage the lettings process from the point a property becomes available through to tenancy sign-up. That includes advertising and allocating homes in line with the lettings policy, carrying out eligibility and affordability checks, arranging viewings and completing the paperwork that sets a new tenancy up well.

The Lettings Officer will work closely with colleagues in housing management, repairs and voids, and will also be the point of contact for applicants and incoming tenants. Clear communication, careful record keeping and a practical approach to problem solving are central to the role.

Main responsibilities

• Manage the lettings process for available properties, from advertising and shortlisting through to offer and tenancy sign-up
• Allocate homes in line with the lettings policy, nominations agreements and relevant legislation
• Carry out eligibility, suitability and affordability assessments for applicants
• Arrange and carry out viewings, and complete sign-up visits with new tenants
• Prepare tenancy agreements and ensure all documentation, checks and supporting information are in place
• Liaise with repairs and voids teams to keep void turnaround times low and properties ready to let
• Keep housing management and allocations systems accurate and up to date
• Respond to queries from applicants, tenants and partner agencies in a professional, timely way
• Support the wider housing team with ad hoc tasks as the workload requires

Requirements

• Experience in a lettings, allocations or housing officer role, ideally within social housing
• Working knowledge of lettings and allocations processes, including the sign-up of new tenancies
• Understanding of the legislation and good practice that apply to social housing lettings
• Experience of using a housing management system and keeping accurate case records
• Good communication skills and the ability to deal sensitively with a range of applicants
• Strong organisational skills, with the ability to manage a varied workload to deadlines
• Able to work independently and as part of a team
• Able to start at short notice and contribute from the outset

The offer

This is an interim position based in Burton upon Trent. Rate, start date and contract length are to be confirmed with candidates. The role offers the chance to work within an established housing team on work with a direct impact on people moving into a new home.

If you have lettings experience and are looking for your next interim assignment, this role offers a clear remit and a team that values organised, people-focused work.