Lettings & Allocations Specialist - Hybrid (6m)

Service Care; Long Stratton; Hybrid; GBP 24,000 - 34,000; Full time

Benefits offered by this job

Hybrid working arrangements

6-month contract

Umbrella pay

Job summary

Service Care Solutions is recruiting an experienced Lettings Officer for a Housing Association in Long Stratton, Norfolk, on an initial 6-month temporary contract. The role is hybrid, with responsibilities from nomination through tenancy sign-up.

You will manage end-to-end lettings, process housing applications and nominations, conduct interviews, perform eligibility checks, and maintain tenancy records. A Basic DBS check is required.

Qualifications

• Experience working in social housing lettings, allocations or voids management.
• Knowledge of housing legislation, including landlord and tenant law.
• Experience managing housing applications, nominations and tenancy sign-ups.
• Understanding of Choice Based Lettings schemes and local authority procedures.
• Experience working with repairs and voids teams to minimise turnaround times.
• Excellent communication and customer service, especially with vulnerable residents.
• Strong organisational skills and ability to manage competing priorities.
• Proficient with housing management systems and Microsoft Office.
• Able to work independently and collaboratively in a busy housing environment.

Responsibilities

• Manage the end-to-end lettings process, ensuring properties are allocated efficiently and in accordance with housing policies and procedures.
• Process housing applications, nominations and allocations, including Choice Based Lettings (CBL).
• Conduct prospective tenant interviews, complete eligibility checks and arrange tenancy sign-ups.
• Work closely with local authorities to manage nominations, minimise delays and identify suitable applicants.
• Coordinate with voids teams, repairs contractors and maintenance services to ensure properties are ready for occupation.
• Process and manage mutual exchanges, providing appropriate advice and guidance to tenants.
• Monitor void property turnaround times and contribute towards improving lettings performance.
• Maintain accurate tenancy records, documentation and compliance information using housing management systems.
• Complete relevant regulatory returns, including CORE lettings data.
• Provide advice and support to new tenants throughout the moving process, including signposting to relevant support services.
• Manage tenancy documentation, identification checks and tenancy agreements.
• Build positive working relationships with internal departments, local authorities and external stakeholders.

Job description

Service Care Solutions is recruiting an experienced Lettings Officer for a Housing Association in Long Stratton, Norfolk, on an initial 6-month temporary contract. The role is hybrid, with responsibilities from nomination through tenancy sign-up.

You will manage end-to-end lettings, process housing applications and nominations, conduct interviews, perform eligibility checks, and maintain tenancy records. A Basic DBS check is required.